Air Force Ux Designer
Resume:
ATABO, OJOCHIDE FAITH
Whiteman Air Force Base, MO 65305, United States
********************@*****.***
I am an enthusiastic UX Designer/Researcher with a master’s degree in communications management -user experience strategies and hands on experience in user-centered design methodologies. I am seeking an opportunity to leverage on a solid and detailed research that emulates the inclusivity and universality of my design skills as well as creating an intuitive and engaging digital experiences.
EXPERIENCE
ANTHONY AND ASSOCIATES CONTRACT COMPANY (APRIL 2024-PRESENT)
PEBLO (Physical Evaluation Board Liaison Officer) assistant Whiteman Air Force Base Military Treatment Facility
•Undertake the meticulous gathering and synthesis of pertinent information and evidence essential for substantiating service-connection and unfitness for duty, ensuring accurate assignment of military disability.
•Methodically review and structure documents pertaining to military service members afflicted with qualifying medical conditions warranting military disabilities, proficiently preparing, and submitting requisite documentation to the Department of Veterans Affairs.
•Facilitate members in accessing pertinent information regarding their potential discharge, offering adept assistance in the navigation of appeals processes or the procurement of waivers.
•Conduct comprehensive briefings for members concerning the outcomes of their evaluations, furnishing insightful recommendations and expert guidance pertaining to their transition process and available benefits."
GODWIN CORPORATION (JANUARY 2022 – OCTOBER 2024)
Mental Health Medical Assistant Whiteman Air Force Base Military Treatment Facility
•Responsible for answering the Mental Health phone lines in support of the medical group, organizing, and supporting administrative matters to ensure professional time may be channeled directly patient care.
•Serves as a constant resource to providers and patients while providing guidance on eligibility and referrals.
•Uses PowerChart and Revenue Cycle in the Electronic Health Record system called MHSGenesis – a Cerner product – to schedule patient appointment and manage patient demographics.
•Uses booking protocols to determine need for patients to see provider, nurse, or technician.
•Meets the needs of customers while supporting the Military Treatment Facility and the bomb wing mission.
•Receives and responds to non-routine patient condition inquiries and other administrative enforcement officials and representatives from private hospitals and military service organizations.
Optometrist Administrative Personnel Whiteman Air Force Base Military Treatment Facility
•Performs patient registration by verifying and inputting all the patient information into the Patient Registration Computer Package.
•Performs filing, computer operations, telephone receptionist duties, and records keeping duties, including maintaining recurring reports for the department.
•Used PowerChart and Revenue Cycle in the Electronic Health Record system called MHSGenesis – a Cerner product – to schedule patient appointment and manage patient demographics.
•Manage the Electronic Health Record system for the Optometry clinic.
•Assist the Optometrist and other clinic staff with patient and other administrative duties.
Operational Medicine Administrative Personnel Whiteman Air Force Base Military Treatment Facility
•Managed Front Desk for four Active-Duty military clinics.
•Accessed and utilized electronic health records using MHS GENESIS and other Citrix workspace tools in compliance with HIPAA, Privacy Act documents and all local, state, and federal regulations.
•Served as a constant resource to providers and patients while providing guidance on eligibility and referrals.
•Used PowerChart and Revenue Cycle in the Electronic Health Record system called MHSGenesis – a Cerner product – to schedule patient appointment and manage patient demographics.
•Used booking protocols to determine need for patients to see provider, nurse, or technician.
•Reviewed, updated, and revised members’ medical documents prior to access by medical providers.
•Assisted members with scheduling appointments and routing referrals to nurses.
Commander Support Staff Technician Whiteman Air Force Base Military Treatment Facility
•Provided administrative support to the Medical Treatment Facility’s Commander
•In- and out-processed Active-Duty members
•Conducted studies and managed projects which are of special significance to Whiteman Air Force Base, such as planning and coordinating reorganizations, base closure, phasedowns, and/or deactivations.
•Routed/documented rosters, composed/submitted memos, managed, tracked, recertified, and rescinded policies.
•Sorted and received postal mails on behalf of the Medical Treatment Facility
Public Health Volunteer Whiteman Air Force Base Military Treatment Facility
•Received calls from patients and positive cases registered during the COVID-19 spike.
•Advised close contacts and positive cases on the NCDC guidelines for restriction of movement.
ABUJA TECHNOLOGY VILLAGE - ENSPIRE (JANUARY 2020 – JUNE 2020)
Front Desk and Social Media Manager
•Develop supplemental policy and guidance to implement DoD information management directives in support of the command.
•Assisted in providing clients with more information on the coworking space.
•supported trainings by creating and maintaining a positive and responsive environment.
•Attended seminars and trainings.
•Wrote social media contents.
•Organized space tours for prospective clients.
MARIE STOPES INTERNATIONAL, NIGERIA (MARCH 2019 - MAY 2019)
Contact Center Intern
•Provided information about products and services, taking orders, responding to customer complaints, processing returns, and performing case management activities.
•Received patients’ calls on behalf of the organization.
•Referred clients to appropriate medical personnel for procedures.
•Educated clients of contraceptive procedures, family planning, safe abortions in compliance with the local laws, regulations, and guidelines.
•Translated calls from Hausa to English.
SKILLS
•UX Design Tools: Figma, Adobe XD, Sketch, Invision.
•Research Methods: User interviews, Usability testing. A/B testing, Surveys, Field/ethnographic Research
•Prototyping and Wireframe: User flows, Low fidelity, High Fidelity Prototyping
•Collaboration Tools: Miro, Slack. Notion, Microsoft teams
•Electronic Records Technician Medical Case Manager Content Creator
•Workday Office 365 Data Analytics Customer Relationship Management (CRM)
•Data Entry Typing speed 80WPM
•Team player Time management Conflict management
•Problem-solving Listening Empathy Pragmatism Goal-oriented
EDUCATION
UNIVERSITY OF DENVER (JUNE 2023 TILL DATE)
•Master of Art (Communication Management – UX Strategy Concentration)
Relevant Coursework: Usability testing. User research, Marketing Analytics, Interactive design, Visual storytelling and information Architecture, Design sprint.
Thesis: Navigating accessibility problems with modern technology in the digital landscape. ( A detailed dive into modern universal problems and how they influence breaks in interactions with various digital designs).
KOGI STATE UNIVERSITY, NIGERIA (JANUARY 2015 – FEBRUARY 2019)
•Bachelor of Science (Political Science)
•Minor : Legal studies
CERTIFICATIONS
•Google Analytics
• BLS Red cross
FAVORITE ACTIVITIES
•Literature Music Arts
•Gym Travel Painting
•Cooking Baking
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