Customer Service Social Media

CINDY HENDRIKS

***************@*****.*** 801-***-**** Centerville, UT 84014

Summary

Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at United Airlines/Continental Airlines. Excelled in event preparation and maintaining strong interpersonal relationships. Proven track record of enhancing customer satisfaction through expert handling of inquiries and resolutions. Some experience in QuickBooks and adept at scheduling, showcasing a blend of hard and soft skills to drive organizational success.

Skills

Event Preparation

Proofreading

Meeting planning

Mail handling

Call handling

Scheduling

Correspondence drafting

Proofreading documents

QuickBooks limited experience

Strong interpersonal skills

Scheduling appointments

Experience

Dream Dental Implant Center Salt Lake City, UT

Office Assistant/Patient Coordinator

07/2016 - Current

Greeted visitors, determined their needs and directed them to the appropriate personnel.

Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Taking payments, updating patient charts, assisting dental assistants with turning rooms, and preparing the room for the next patient.

Responding to Social Media.

Responding to emails and texts.

Worked part-time from home doing social media, and answering emails and texts.

United Airlines/Continental Airlines Salt Lake City, UT

Customer Service Representative

04/1994 - 07/2018

Answered customer inquiries and provided accurate information regarding services.

Provided excellent customer service

Worked remotely from home

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with needed flights and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Engaged in customer conversation to understand needs, resolve issues, and answer flight schedule questions.

Collected payments.

Cindy's Snappy Snippers West Valley City, UT

Hair Stylist

02/1980 - 10/2001

Worked home-based business.

Took care of all managerial work.

Accounting

Greeted customers, answered phones, and booked appointments.

Provided consultations to clients about their desired hairstyle and hair care needs.

Shampooed, conditioned, cut, and styled hair according to the client's instructions..

Performed chemical treatments such as perms and relaxers.

Pursued continuing education and training to stay updated with new trends and techniques.

Created updos for special occasions like weddings or proms.

Maintained cleanliness of workstation by sanitizing tools and equipment between uses.

Educated clients on proper home hair care maintenance techniques.

Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.

Organized scheduling of appointments throughout the day.

Education and Training

Continental Beauty College Salt Lake City, UT

Cosmetologist in Cosmetology

12/1980

Activities and Honors

Enjoys being with family and friends

Enjoys oil painting and crafting with grandchildren

Camping

traveling

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