Customer Service Material Handler
Resume:
Mary Eddy
Kearneysville, WV
**********@*****.***
Detail oriented and goal driven administrative professional with 15+ years experience managing communication channels, utilizing software and fostering client relationships. Highly skilled in managing administrative documents, overseeing financial statements, scheduling appointments, and delivering customer service.
Work Experience
Administrative Support/Owner
Eddy Woodworking - Kearneysville, WV
January, 2009- November, 2024
● Create client contracts by gathering requirements, ensuing legal compliance and tailoring terms to client needs, resulting in accurate and well-organized agreements.
● Organize financial documents by utilizing database software, sorting files alphabetically and archiving historical records decreasing retrieval time
● Engage with clients via telephone and email building a repeat customer base Lead Material Handler
Mckesson Medical Surgical DC - Clearbrook, VA
August, 2017 - November, 2024
● Supervised associates to ensure proper materials are used, work is performed efficiently and correctly in order to provide the client with quality products.
● Utilized an inventory software program to ensure product availability, the product information matched the description given and if the unit of measure was accurate to the order being processed. This research reduced the number of returns and increased customer satisfaction
● Communicated through outlook express, Microsoft Teams and on two way radios with other departments to ensure labor was dispatched as needed.
● Created instruction manuals with Microsoft Word for employees to reference while operating the shipping station. These manuals reduced instruction time and labor costs for the company
● Mentored the team on how to research product information, track packages and enter information on Mckesson’s database.
● Assisted associates in picking, processing and shipping products in order to meet strict deadlines.
Additional Experience
Material Handler; Macy’s Logistics and Distribution Center, Martinsburg, WV Service Worker; Shepherd University - Shepherdstown, WV Sales Associate; Food Lion, Charles Town, WV
Front Desk Clerk; Energy Fitness, Charles Town, WV Real Estate Secretary, Locust Hill, Charles Town, WV Core Competencies
Leadership, Data Entry, Email Management, Customer Service, Document Management, Invoice Processing, Phone Etiquette, Appointment Scheduling Education
Bachelor of Science
Shepherd University, Shepherdstown, WV
Secretarial Accounting Certificate
Valley Training Center, Martinsburg, WV
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