Medical Assistant Data Entry

MI’AUDRE S. HARRIS

**** *. ****** *** • Tampa, Florida 33612

Cell 813-***-**** • *************@*****.***

Punctual and hard-working professional with demonstrated ability to work in fast-paced environments. Recognized as loyal and competent with strong communication skills. Quick to offer encouragement and support. Focused in detail and accuracy. Skilled and competent in standard office administrative and accounting functions.

● Well-developed ability to achieve and exceed goals and meet deadlines while handling priorities.

● Medical Office Skills • Front/Back Office • Computer Skills • Data Entry • Type 50 wpm EDUCATION/CORE MEDICAL PROFICIENCIES

Ultimate Medical Academy-Tampa, FL 2012

Health Sciences Associate's Degree-Medical Clinical Lab Assistant Injections (IM/ID/SQ)-Wound Care-Vital Signs-Phlebotomy/Venipuncture-Finger/Capillary Sticks Medical Assistant-Clinical Lab Assistant-Patient Care-Allied Healthcare-Patient Care Technician Patient Care Assistant-Glucose Testing-First Aid-Electronic Medical Management (HER/EMR) Clinical/Laboratory Procedures-HIPAA Compliance-OSHA-Bloodborne Pathogens (BBP) Clinical Techniques-Specimen Collection and Handling-Urinalysis-Minor Surgical Prep Medical Terminology-Practice Fusion Software-Medical Office Skills-Pharmacology MEDICAL EMPLOYMENT/EXTERNSHIP HISTORY

Do Care Walk-In Clinic-Tampa, FL

Front Office Administrator/Medical Assistant

● Gave injections, took specimen samples for various testing (including strep), and acted as first point of contact with the public

● Handled all administration duties; including scheduling patient appointments, answering phones, typing and filing important documents.

Homan Health & Wellness-Tampa, FL 6/2013-10/2013

Medical Assistant/ Lab Tech

● Had the responsibility of opening office, loading systems and prepping rooms every morning.

● Took vital signs, drawing blood and preparing it to be sent off to labs.

● Gave injections and dispensed weight loss medications.

● Updated and maintained patient’s clinical information within their medical record, while updating Dr. of any new changes.

● Assisted Dr. with electronically sending medications to patient’s pharmacy. Convenient Care-Tampa, FL 3/2012-6/2012

Medical Assistant (Externship)

● Took vital signs, prepared patients for routine tests, administered medications according to schedule and assisted with activities of daily living (ADLs).

● Updated and maintained patients’ clinical information within their medical record while relaying changes in patient conditions to the physician.

Mi’Audre S. Harris, (Cont.)

EMPLOYMENT HISTORY

Conduent. Customer Service, (Virtual) Tampa, FL

8/6/2018-Current

Customer Service Advisor

● Answer incoming calls regarding billing or technical issues. Also make outbound calls when necessary.

● Build great rapport with customer's to better assist them, while troubleshooting the situation.

● Maintain friendly, respectful, relationships with customer's in a short time. My goal is to make sure all calls are handled in an accurate timely manner.

● Take initiative to think outside of the box when assisting customers and resolving their issues.

● Very organized and detailed when taking notes.

● Keep the mindset that callers aren't just customer's, they are family.

● I personally make it my duty to educate customer's on things they should know or over looked.

● Use to fast-paced calls coming in.

● Able to toggle between each job title with ease.

● Make sure I'm constantly following rules and regulations.

● Stay on top of additional training provided, when given.

● Moved around 3 positions throughout the company, so I'm a fast learner. 2003-2005, 2008-2011

Stay-at-Home Mother

● Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

● Consistently made quick, crucial and often unprecedented decisions, while maintaining a fair, consistent set of standards for all family members APAC Customer Services, Inc.-Tampa, F 4/2007-5/2008 Customer Service Associate

● Ensured that customers were assisted properly and that all questions and concerns were addressed while adhering to company guidelines and policies.

● Played a critical role in providing an interface between customers and company, maintained friendly service and a professional manner in all communications for inbound and outbound calls, resolved routine questions about delivery/receipt of packages. Monarch (Sprint)-Leesburg, 12/2005- 8/2006

411 Operator/Customer Service Associate

● Answered incoming calls and provided telephone information.

● Made connections and kept directories up to date.

● Maintained record of calls received.

Ponytails -Tampa, FL 3/2002- 5/2003

Cashier/Customer Service Associate

● Created a positive atmosphere by greeting and providing a pleasant, friendly experience.

● Resolved customer issues and demonstrated understanding for situations.

● Processed transactions quickly while utilizing point of sale computer system. Mi’Audre S. Harris, (Cont.)

● Followed all policies as they related to customer confidentiality. ACADEMIC BACKGROUND

Ultimate Medical Academy, Tampa, FL

Health Science Associate's Degree, 12/2012

Medical/Clinical Lab Assistant, 02/2012

EXTERNSHIP EXPERIENCE

Performed Medical Assistant/Lab Assistant Externship at Convenient Care located in Tampa, Florida for a total of 180 hours (2012-2012).

COMMUNITY INVOLVEMENT

Gained valuable experience at Avante Nursing Center, Leesburg, Florida for a total of 200 hours. Oversaw recreational activities, and activities of daily living.

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