Customer Service Team Member

JEWEL WELLS

*** *. ******** **, *********** Fl **301/ ***********@*****.*** / 443-***-****

Skills Summary

• Strong communication and interpersonal skills

• Customer service excellence

• Team collaboration and support

• Inventory management and organization

• Fast-paced work environment adaptability

• Sales and product promotion

• Problem-solving and conflict resolution

Education

Currently Pursuing a Bachelors degree

Degree / Date of Graduation

3.6 GPA

May 2025 expected Graduation Date

ExperienceProfessional Experience

Cashier and Team Member

Wei’s Market

• Delivered exceptional customer service by efficiently handling transactions and assisting customers with their inquiries and needs.

• Collaborated closely with team members to ensure a welcoming and positive shopping experience for all customers.

• Maintained inventory levels by restocking shelves and setting up food displays, ensuring the market was always clean, organized, and visually appealing.

• Managed the cash register with accuracy, including handling cash, credit, and debit transactions.

• Assisted in maintaining product knowledge to help customers make informed purchases.

• Adhered to all safety and hygiene standards, contributing to a clean and safe environment for both customers and staff.

Call Representative and Customer Service Support

American Power and Gas

• Handled high volumes of inbound and outbound calls, providing exceptional customer service and support.

• Assisted customers in understanding and receiving services offered by the company, ensuring they were informed and satisfied with their options.

• Followed company protocols and procedures to effectively address and resolve customer challenges and inquiries.

• Built and maintained positive customer relationships by addressing concerns respectfully and professionally, fostering trust and rapport with the company.

• Utilized strong communication skills to explain complex information clearly and concisely to customers.

• Documented customer interactions and feedback accurately to improve service delivery and inform company practices.

Cashier and Greeter

Finn’s Restaurant

• Assisted customers with seating arrangements and provided information on restaurant processes and offerings, enhancing their dining experience.

• Collaborated with team members to manage high-volume calls, ensuring efficient communication and service delivery.

• Promoted and supported customers in purchasing Finn’s items and merchandise, driving additional sales and customer engagement.

• Maintained professionalism and a welcoming demeanor in a fast-paced environment, contributing to a positive and efficient work atmosphere.

• Facilitated a seamless customer experience by addressing inquiries and resolving issues promptly and courteously.

Prestige Beauty Advisor/Cashier/Truck unloader

ULTA BEAUTY

• Assisted customers by providing detailed product information and demonstrating the benefits and results of various beauty products, ensuring an informed and satisfying shopping experience.

• Handled cashier duties, including processing transactions efficiently and accurately during high-traffic periods.

• Acquired extensive product knowledge to effectively assist in customer sales, enhancing satisfaction and driving repeat business.

• Unloaded deliveries and organized inventory, maintaining a neat and orderly store environment.

• Demonstrated flexibility by picking up additional shifts and supporting team members, contributing to the overall success and smooth operation of the store.

• Maintained a professional and approachable demeanor, fostering a positive shopping atmosphere.

Contact this candidate