Customer Service Accounts Receivable

MONICA G. ROSEN

*** ***** ***** **********, ** **784 443-***-**** ************@*******.***

Detail-orientated, focused, people person with an emphasis on business development, customer service, front of the office type of position and ability to build relations within a secure position in a promising company

AREAS OF EXPERIENCE

Communications/Customer Service Technology: Database Management/CRM Software/Microsoft Office Business Development/Maintaining Relations Clear understanding of data collection, reports and analysis

Project Management Accounts Receivable/Collections Strong

PROFESSIONAL EXPERIENCE

Guest Services Lead, Adamah, Pearlstone Retreat Center 2023-2024

Building relationships from signed contract to dismissal of group. Working with all departments to be sure meeting, sleeping, kitchen details and all dietary needs are met, always working with an attitude to go beyond the client’s expectations.

Customer Service Lead, Yes, Chef 2022-2024

Involved with the growth of a new small business, initiating sales, managing the store front, educating the consumer about this new concept of freshly made daily meals, catering, pick-up/drop off

Concierge, Bozzuto Property Management, The Anthem House 2020-2023

•Director of 1st impressions, communication between residents and staff, package inventory, freight elevator/loading dock, amenity booking, parking lot, making notes from shift for team, follow through

Patient Support Specialist Floater, Life Bridge, The Physical Outpatient Division 2021-2023

•Assist in any of 1 out of 75 physical therapy clinics in Maryland

•Make appointments, phone management, patient relations, scan, organization of administrative needs in the office

•Following procedures on closing each day and preparing for the next day

Client Support Staff, Brinton Woods Nursing and Rehab Center, part time, Sykesville, MD 2012-2020

•Greet and welcome families, build relationships with residents, their families, and staff

•Answer questions and resolve resident and family grievances

•Administrative Support to all departments, organizing, distributing paperwork, and communications workflow

Accounts Receivable Specialist, JJ McDonnell Seafood Distributer, Elkridge, MD 2019-2020

•Responsible for half of a 75 million dollar business collections

•Build business relations with clients; keep up with database

•Responsible for building new clients within our system, check references

Accounts Receivable Specialist, ARC Document Solutions-Robert Half, Columbia, MD 2017-2018

•Responsible for all collections for the Maryland/ DC Region

•Established all new accounts in main database, help sales force with any assistance needed

•Answered all incoming calls to the Accounts Receivable Department; research projects, find invoices

Accounts Receivable Specialist, Graphtec, An RR Donnelley Company, Jessup, MD 2013-2016

•Collected payments from customer invoicing

•Worked proactively with other departments on identifying concerns and resolving accounts receivable related issues

•Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, correcting errors in contracts, and other discrepancies

•Provided excellent customer service to retain the loyalty of returning customers

EDUCATION

Associate degree for Hospitality Management - Montgomery Community College, Rockville, MD Office Management Certificate - Montgomery Community College, Rockville, MD

PROFESSIONAL DEVELOPMENT AND ASSOCIATIONS

Walt Disney World Internship

Notary of Carroll County – Exp. 4/1/2021

Ambassador, Howard County Chamber of Commerce, 2008 – 2009

Part Owner of Grafix, Inc. Pre-Press, 1994-2006

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