Customer Service Business Development

Lauren Michele Knowles

**** ******* ****., #*** • Marina Del Rey, CA 90292 • Phone #: 818-***-**** • ************@*****.***

Sales/Property Management/Business Development

Versatile, innovative and customer-focused professional with a career demonstrating distinguished performance in high-end department store sales. A keen understanding of business priorities; proven expertise in customer service programs, merchandizing and presentation. Detail-oriented and adaptable to handle multiple responsibilities and respond positively to demanding situations. Recognized as a consummate professional with a high level of personal integrity, initiative and dedication. Self-confident and poised; proven negotiation expertise. Easily interface with team members, management, high-profile clients, manufacturers, and vendors.

Strong computer skills: Mac/PC, MS Word, Excel, Outlook, Safari, Internet. Typing: 65 WPM.

Professional Experience

Leasing Specialist/Assistant Manager - Bre Properties & Essex Property Trust, Valencia, CA 91354

(06/2011 - Present)

Handle and manage all aspects of Leasing - Office Management.

Exercise constant customer service.

Assist the Community Manager with all facets of on-site management.

Wilshire La Brea - “Lease Up” - Lease to stabilize community. Sr. Leasing Agent - Top ProducerYearly Awards

Leasing Consultant/Senior Community - Greystar Management, Stevenson Ranch, CA

(01/2011 - 06/2011)

Utilize exceptional selling and marketing skills. Organized and outstanding communication skills.

Handle all facets of leasing and property management duties. Community has 275 units. Professional self image motivated and a team player. Superior customer service skills.

Sales Associate/Personal Shopper - Designer Handbags - Neiman Marcus, Canoga Park, CA (2008 - 2009)

Recognized as “Top Sales Associate” personally generating $800,000 in annual sales. Increased store revenues by building strong client base, successful customer service and follow up, and maintaining up-to-date product knowledge. Designed creative merchandizing layouts and displays for handbags and accessories.

Outside Sale Representative - LandSafe Title, Bank of America, Rosemead, CA (2003 - 2008)

Utilized successful marketing, sales strategies and networking to generate new business with lenders and realtors.

Consistently fulfilled corporate objectives with a daily portfolio of 20-30 new clients and $3 million in annual sales. Well versed in industry standards and regulations, keeping clients up-to-date with new information.

Acknowledged by management as “Top Producer” for three consecutive years.

Trade Show Department Manager/Project Manager/Sales - Sebastian International (1998 - 2003)

Managed the activities of 6 full-time employees. Planned, organized and executed 14 annual Beauty Trade Shows demonstrating and selling the Sebastian hair products line. Designed and created trade booths, selected and allocated products for demonstration, and hired and coordinated models and artists. Created show formats and produced entertaining runway fashion performances. Managed key accounts for beauty suppliers both locally and nationally. Maintained accurate budget and prepared profit and loss reports.

Administrator/Trade Show Sales Coordinator - Danmer Inc. Custom Shutters, (1993 - 1998)

Directed and allocated assignments to demonstrators, designers, telemarketers and outside sales reps supporting the sale of high-end custom shutters. Designed, merchandized and set up creative display booths located in Macy’s department stores. Worked directly with sales staff; coached, answered questions and provided sales support. Planned and executed 10 annual trade shows including setting up and merchandizing booths, product selection, sales staff supervision and field leads. I was personally responsible for $150,000 per month in sales.

Assistant to Commercial Leasing Manager/Administrator - CBM Commercial (1991 - 1993)

I served as an Administrator to Commercial Leasing Manager. I was responsible for all administrative functions. Such as typing and proofing all leases and auditing files. I also handled collection calls and inbound calls for the Leasing Department. In addition to the above mentioned duties, I assisted 6 additional Leasing Agents with their administrative duties simultaneously.

Education/Training

Pierce Junior College - General Education - Business AA Degree

Dr Sears Wellness Institute - Certified Wellness Coach -2014

Functional Medicine Institute - Certification in Ayurvedic Medicine - 2016

College of the Canyons - Architectural Classes and Space Planning

Software: Microsoft Office, Microsoft Outlook, DocuSign, Credit Retriever, Leasing Desk, Onsite Property Solutions, Yardi, Yield Star, Rainmaker LRO.

PC: Apple

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