Property Claims On-Site

SCOTT D ABERLE

**** ******** ***** **, ***** ND *8701

701-***-**** *********@*****.***

PROFESSIONAL SUMMARY

With 25 years of property adjusting experience in North Dakota, I bring a proven track record in roles ranging from handling property claims from start to finish, being in the field, to assisting/training new adjusters, building relationships with agents and local contractors/dealerships. My extensive experience spans all property types, including Residential, Mobile Home, Farm and Commercial, covering incidents such as Fire, Water Theft, Vandalism, Hail, Ice Dam, Wind and all other types of losses.

PROFESSIONAL EXPERIENCE

●Promptly respond to both catastrophic events and daily claims, including but not limited to fire losses, wind damage, hailstorms, ice dams, water/mold incidents.

●Conduct on-site inspections of damaged properties to assess the extent of losses.

●Document and photograph property damage, capturing essential details for claim reports

●Utilize estimation tools (e.g., Xactimate, Hover) to calculate the cost of repairs and assess the overall value of the claim.

●Maintain clear and effective communication with policyholders to explain the claims process, answer questions, and provide updates.

●Review insurance policies to determine coverage limits, exclusions, and conditions relevant to the specific catastrophe event.

●Adhere to company protocols, guidelines, and ethical standards in all aspects of claim handling.

●Negotiate fair and timely settlements with policyholders, ensuring adherence to insurance regulations and company guidelines.

●Prepare comprehensive claim reports, detailing findings, estimates, and settlement rationale.

●Address and process supplemental claims that may arise during the course of the adjustment process.

●Collaborate with contractors, engineers, and other experts to assess and validate claims when necessary.

●Stay informed about and adhere to relevant insurance regulations, policies, and industry best practices.

●Stay updated on industry trends, and technological advancements to enhance adjusting skills.

●Provide exceptional customer service to policyholders during a challenging time, demonstrating empathy and professionalism.

●Prioritize and manage a high volume of claims efficiently to meet company and industry standards for response times.

●Ensure accuracy and completeness of all claim documentation, including estimates, reports, and communication records.

●Address and resolve any disputes or disagreements with policyholders regarding claim settlements.

●Collaborate with other adjusters, support staff, and internal teams to streamline processes and enhance efficiency

EMPLOYMENT HISTORY

USAA June 2024 to October 2024

Property Claims Specialist

Nodak Insurance Feb 2012 to June 2024

Senior Property Claims Representative

Farmers Union Insurance April 2006 to June 2011 Property Claims Adjuster

Heinrich & Company Claims July 1999 to April 2006 Daily Field Adjuster

SYSTEMS EXPERIENCE

Xactimate/Xactanalysis, Guidewire, Claims Center/Guidewire, Image Write, Microsoft Office, AS400, Adobe Acrobat Suite, Hover

EDUCATION

Velva High School – Velva, ND 1996

Vale National Auto Estimatics 1999

CERTIFICATIONS

Haag Certified Inspector-Residential Roofs

Xactimate Level One Certified

Earthquake Certification

CORE COMPETENCY

Team Development

Performance Evaluation

Budget Management

On-Site Inspections

Policyholder Communication

Supervisory Experience

Large Loss Management

Policy Management

Coverage Analyst

Claims Handling, Investigations, and Documentation

Supplemental Claims Processing

Ethical Standards

Regulatory Compliance

Liability Exposure Evaluation

Confidential Records Management

Insurance Regulations

Negotiation Skills

Communication Skills

Excellent Interpersonal Skills

Service Orientation

Team Player

Collaboration with experts

Research Skills

Conflict Resolution

Customer Service

Risk Assessment and Mitigation

Damage Estimating

Property Claims

Documentation and Reporting

Time Management

Quality Assurance

Microsoft Office

Insurance and Estimation Software Proficiency

Adaptability

Problem-Solving

Continued Education

Contact this candidate