General Manager Benefit Advisor

Richard L. Pruitt

**** ***** ** ***** ********** SC 29406 843-***-****

***********@*****.***

Resume

Position Objective: I am well trained in speaking with customers and /or potential customers. I understand inbound and outbound call etiquette and understand customer needs and complaints. I have had positions speaking with clients evaluating and clarifying individual needs. I am looking for a long-term full-time position. A position that I can not only exceed in but one that I can advance in. I understand compliance to schedules, company rules and regulations. I have proven adherence in my past positions.

WTW / Willis Towers Watson Benefit Advisor for Medicare Plans 7/5/2022 to 12/8/23. Seasonal and ongoing yearly position. I worked as Benefit Advisor 2022 and 2023 seasons.

1. Licensed with Extend Health Inc. Which provides health benefits management services. 2. Obtained Insurance License in OH, SD, IN, NC, SC and IL. 3. Advised VIA Benefits participants on Medicare plans and Ancillary plans. 4. Advised VIA Benefits retiree participants on HRA reimbursement accounts, with companies such as IBM, Exelon, Citigroup, GE, Lockheed etc. 5. Responsible for helping participants navigated the website and helped to submit supporting documents for reimbursements.

Dial America Call Center Agent 5/20/2022 to 6/30/2022. 1. Took inbound calls for tole collection services. 2. Collected fees due with debit and credit card operation. 3. Educated users on tole prices and discount packages. 4. Identified and verified incorrect billing and made adjustments. 5. Provided instructions for equipment use and installment. Iqor / Capital One Senior Account Technician 9/7/2018 to 5/10/2022 1. Responsible for inbound and outbound calls.

2. Advised customers on their credit card payments and balances. 3. Removed incorrect fees and interest charges.

4. Set up short term and long-term payment programs. 5. Advised and setup hardship available programs.

S&S Cafeterias General Manager 6/3/2003 to 5/9/2006 9/16/2016 to 9/6/2018 1. Responsible overall operations. $1.5 million annual sales. 2. Scheduling, inventory, cash control, equipment maintenance 3. Awareness of product quality, quantity, cost and presentation. 4. Training two assistant managers and fifty employees. 5. All aspects of the cafeteria, take-out, line, kitchen and dining room. Money Man Pawn Shops Pawn Shop Broker 8/3/2012 to 9/14/2016 1. Full time broker which includes, sales, loans, buys and service. 2. Responsible for sales and loans on all firearms and firearm safety. 3. Daily buying, selling and estimating of gold, silver and platinum jewelry. 4. Sales of tools, electronics, equipment, jewelry, guns, computers and anything a pawn shop can make money on.

5. Customer service includes, counter help, merchandise info, explaining of loans and buys, computer problems as well as evaluation of all tools, equipment and merchandise brought in for loan or sale. 6. The use of web sites like Craigslist, eBay and Arms list help me stay in contact with customers daily.

Chuckee Cheese Restaurant General Manager 10/11/2011 to 7/18/2012 1. General Manager over three assistants and over fifty employees. 2. Store volume over 2.4 million annually.

3. In charge of training, development, hiring and termination. 4. Daily, weekly and monthly cash and deposit audits. 5. Daily, weekly and monthly game maintenance.

Bojangles Restaurant General Manager 1/8/2010 to 10/7/2011 1. Manager over five assistants and over one hundred employees. 2. Hired to open new store in Walterboro SC.

3. Highest opening monthly volume of any Bojangles in its history. 4. Maintained high monthly Sales close to 1.5 million. 5. Responsible for sales, inventory, employees and all cost. Trident Security Service Hospital Security Officer 5/10/2006 to 1/7/2010 1. Overall responsible for emergency room security 1. 2. Responsible psychiatric patients. Physical restraining for the safety of doctors, nurses and themselves.

3. Acted as a go between for nurses and medical staff as needed. 4. Responsible for overall Hospital including all floors and parking areas. K& W Cafeterias & S & S Cafeterias General Manager 10/22/1990 to 6/2/2003 1. Responsible for a restaurant with 2.8 million in sales. 2. Trained assistant managers and over sixty employees. 3. Responsible for inventory, scheduling ordering. 4. Ran unit with a 27.5% food and 22% labor cost, below company average. 5. In Special Sales (Thanksgiving & Christmas) came in second place in total sales season and third place in the 2005 season.

References

Personal:

1. Victoria Johnson, friend at WTW 404-***-****

2. Pat McField, friend at WTW 214-***-****

3. Willet Parker-Wuttinansan, friend at WTW 216-***-**** 4. Terri Carmack, co-worker, Iqor / Capital One 843-***-**** 5. Mike Godin, friend / 843-***-****

Business:

1. Jamie Matchett, Supervisor for WTW Willis Towers Watson, Texas 682-***-****

2. Kimberly Pyor Supervisor for Iqor/Capital One, Charleston SC 843-***-****

3. Kristin Willkie, Supervisor for Iqor/Capital One, Charleston SC 843-***-****

4. Joey Gaunce, General Manager, S&S Cafeterias, Charleston SC 843-***-****

5. Justin Buck, Area Supervisor, Money Man Pawn Shops Charleston, SC 843-***-****

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