Behavioral Health Mental

Experienced in logging daily information, researching variances, and

maintaining thorough records. Driven by accuracy and dedicated to providing exceptional service, even when working independently. Reliability and commitment to upholding the highest ethical standards have earned the trust of customers. Extensive experience assisting patients and clients with self-care and day-to-day tasks. Offers support in nursing treatments, aids in diagnostic procedures, and provides companionship. Actively involved in the community and finds fulfillment in helping others.

PROFESSIONAL SUMMARY

Abundant Life HCS - Caregiver, Special Needs

Mount Pleasant, TX • 10/2016 - Current

Riverview Behavioral Hospital - Behavioral Health Associate 1 Texarkana, AR • 12/2023 - 07/2024

WORK HISTORY

Assisted with dressing guidance, grooming, meal preparation to aid patients achieve nutritional objectives.

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Administered medications and treatments as prescribed by medical professionals.

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Transported individuals to events and activities, medical appointments, and shopping trips

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Monitored client vital signs, and tracked behaviors to keep healthcare supervisors well-informed

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Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.

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Facilitated group therapy sessions of 20 or more, encouraging active participation and promoting healthy coping strategies among patients.

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• Participated in ongoing professional development, Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.

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Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients experiences.

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Maintained accurate records, updating documentation regularly to track patient progress and to inform future care decisions.

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Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.

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Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

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SKILLS

• Appointment Scheduling Software

• Telephone Etiquette

• Positive Reinforcement Methods

• Customer engagement and support

• Technologically savvy

• HIPAA guidelines

• K-12 education

• Superb active listening abilities

• Microsoft office

National American University - Rapid City

Rapid City, SD • Expected in 09/2024

Billing And Coding: Billing and Coding

Texarkana College

Texarkana, TX • 05/2022

Associate of Science: General

Platt College

Dallas, TX • 07/2009

Associate of Science: Medical Assisting

Liberty-Eylau High School

Texarkana, TX • 05/2000

High School Diploma

EDUCATION

CERTIFICATIONS

• C.P.R. Certified

• Certified Medical Assistant

• Certified Nurse Assistant

• Certified Teacher's Aid

• Forklift Operator & Safety Certification

LA SONDRA JONES E: **.************@*****.***

P: 903-***-****

A: Texarkana, TX 75501

Randstad Staffing Agency - Clerk 2

Texarkana, TX • 04/2023 - 05/2023

Care XM - Call Center Triage Agent

Lehi, UT • 09/2022 - 02/2023

Supervised 10-15 school aged kids as individuals took their end of year test

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Interacted with their parents by phone, email, or in-person to provide information

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Maintained the filing system and organized customer documents for easy retrieval of information

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Facilitated staff training sessions on new software, enhancing overall productivity.

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Optimized office space usage, arranging workstations to maximize productivity.

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Monitored office supplies and planned for restocking of low-stock items

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Gathered triage medical information of any clinics after hours or the hospitals busy times.

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Followed up on customers' inquiries to assess satisfaction with provided solutions

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De-escalated and resolved over 150 calls a day of customer complaints with punctual, polite, and professional service

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Handled and promptly resolved customer complaints to maintain professional relationships

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• Resolved caller issues quickly and thoroughly

Established strong customer relationships, building recommendations.

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Answered calls from hospice centers, clinics, and hospitals, and other facilities.

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Contact this candidate