Continuous Improvement Service Delivery
Resume:
Freddie Wyatt
Qualification Summary
*************@*******.*** 210-***-****
San Antonio TX 78244
Experienced professional with a proven track record of overseeing complex facility operations, ensuring optimal performance, and driving continuous improvement initiatives. Adept at managing diverse teams, coordinating maintenance and repair activities, and implementing cost-effective solutions to enhance facility efficiency. Strong background in safety compliance, vendor management, and budget administration, with a focus on maintaining high standards of service delivery. Highly skilled in developing and executing operational strategies, improving processes, and fostering collaborative environments to achieve organizational goals. Areas of Expertise
● Strategic Planning & Execution
● Space Planning & Utilization
● Facility Administrator
● Training Program Development
● Compliance & Safety Management
● Report Writing & Documentation
● Security Measures Implementation
● Leadership & Team Supervision
● Store Operations Management
● Assistant Warden
● Emergency Preparedness & Response
● Operational Efficiency Improvement
● Grievance Procedure Management
● Safety & Standard Compliance
● PREA Compliance Manager
Professional Experience
PREA MANAGER/GRIEVANCE COORDINATOR/GEO Group Secure Services, Eagle Pass Detention Facility, Eagle Pass, TX 2021 — 2024
Led and managed comprehensive staff and inmate training programs on PREA compliance, ensuring adherence to regulations and enhancing facility safety. Conducted unannounced rounds to monitor compliance and prevent violations. Investigated and reviewed grievances as an independent arbitrator, coordinating effective resolutions while maintaining impartiality. Performed annual facility assessments, closely monitored potential retaliation, and oversaw after-action reviews and data collection, contributing to a robust governance framework. Managed comprehensive grievance procedures and disciplinary processes as Assistant Warden of Correctional Officers, ensuring compliance with legal and regulatory standards. Oversaw the opening of two juvenile detention centers, coordinating efforts from inception to operational status. Supervised and mentored a diverse team, fostering a culture of accountability and continuous improvement in managing disciplinary situations for offenders and juveniles.
● Achieved PREA certification, demonstrating commitment to maintaining high standards of safety and compliance.
● Improved grievance processes while ensuring efficient and fair resolution of detainee complaints.
● Successfully coordinated the opening and operationalization of four different units, including two Juvenile Detention Centers.
● Implemented comprehensive training initiatives, enhancing staff capabilities and safety management.
● Streamlined report writing and data compilation processes, improving administrative accuracy and efficiency.
● Directed staff management practices for a team, optimizing performance evaluations and inventory management. Wareagle Security Services/Martindale Army Base
San Antonio,TX
2021 — 2022
Maintained high-level security and surveillance at the main entrance gate of Martindale Airfield Army Base, ensuring the safety and verification of base personnel. Oversaw the protection of critical assets, including Black Hawk Helicopters and military equipment. Compiled and submitted detailed security reports directly to the Commander in Chief. Enhanced security protocols and managed access control systems to safeguard military personnel.
● Developed and implemented security measures, resulting in a fortified base perimeter and reduced vulnerability.
● Conducted thorough ID checks and vetting procedures, ensuring the integrity of base access and minimizing unauthorized entry.
● Streamlined report generation process, improving the efficiency of information delivery to command leadership. Brinks, Schertz, TX
Messenger/Cash Transport Guards
2021
Managed high-value goods transportation for banks and businesses, ensuring secure and precise delivery as a Transport Guard. Collaborated with team members to maintain a performance-oriented environment, upholding the historic legacy of secure transport services. Maintained professionalism and precision at each stop, embodying the role of messenger with a significant level of responsibility for the movement of cash and valuables. Page 2 3
● Streamlined delivery protocols, enhancing efficiency and security for transport operations.
● Implemented rigorous checks and balances to ensure the integrity of cargo and transactions.
● Maintained impeccable safety records, contributing to the company's reputation for reliability.
● Upheld rigorous standards of conduct and security, reinforcing the trust of customers and stakeholders. Texas Department of Criminal Justice/Segovia/Lopez Complex Assistant Warden
2017 — 2019
Managed highly complex operations within a correctional facility, overseeing security, housing, and facility functions. Directed staff and inmate administration, ensuring adherence to established policies and procedures. Supervised the work of personnel, delegating tasks and responsibilities to maintain order and facility integrity. Conducted rigorous inspections of inmate living conditions, advocating for necessary sanitation improvements and facility maintenance. Oversaw the preparation and documentation of work assignments, rehabilitative records, and inmate reports, contributing to the overall management of the correctional environment. Directed regular inspections of inmate living quarters to uphold proper sanitation standards, identifying and executing necessary improvements. Oversaw building maintenance and enhancement projects, authorizing requisitions for materials and supplies to maintain facility integrity.
● Developed and enforced rigorous compliance measures, significantly enhancing the security protocols and inmate management systems. Implemented strategic plans for emergency situations, ensuring preparedness and protection for staff and inmates.
● Streamlined reporting procedures, improving communication and operational efficiency within the facility.
● Directed the integration of agricultural, treatment, maintenance, and construction programs into the labor force, optimizing resource allocation and inmate engagement.
● Orchestrated the control, security, and administration of personnel, inmate management, equipment utilization, and asset oversight within the correctional facility. Ensured strict adherence to policies, procedures, rules, and regulations while enforcing inmate disciplinary protocols, resulting in a secure and compliant operational environment.
● Developed and executed comprehensive procedures and best practices for inmate security. Led emergency response efforts, including strategic staff deployment during crises such as riots, escapes, and other critical incidents.
● Supervised the meticulous preparation and recording of work assignments, classification committee decisions, and rehabilitative records for inmates.
● Optimized the work and production output of staff, driving efficiency and performance across all operational areas. Texas Department of Criminal Justice/Terres/Ney Complex Major of Correctional Officers
2016 — 2017
Managed correctional operations and supervised staff at the Torres/Ney Complex, ensuring the secure custody and rehabilitation of offenders. Directed industrial, vocational, and agricultural work programs, contributing to the development of offenders' skills for post-release integration. Exercised independent judgment in maintaining order and discipline within the facility, with a focus on safety and adherence to policy. Oversaw business administration tasks, optimizing resource allocation and operational efficiency.
● Directed a team responsible for the welfare of over 400 offenders, maintaining a secure and orderly environment.
● Developed and implemented policies to enhance the correctional facility's operational effectiveness.
● Served as a key decision-maker in the management of complex inmate issues, ensuring fair and consistent enforcement of regulations. Streamlined administrative procedures to improve the efficiency of daily operations. Texas Department of Criminal Justice/Glossbrenner
Major of Correctional Officers
2014 — 2016
Directed advanced correctional operations and administrative duties as Major of Correctional Officers, overseeing the management and reform of offenders in a high-security environment. Implemented stringent policies for the care, custody, and discipline of offenders, integrating business administration with industrial, vocational, and agricultural work programs. Maintained order and enforced discipline among inmate populations, leveraging autonomy and independent judgment in decision-making.
● Played a pivotal role in the development and implementation of comprehensive agricultural work programs, supporting self- sufficiency and educational opportunities for offenders.
● Cultivated a culture of accountability and professional development among staff, leading to improved performance and staff morale. Exercised sound judgment and initiative in administrative decisions, ensuring the institution's adherence to legal and regulatory standards.
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Texas Department of Criminal Justice/Plane/Henly
Major of Correctional Officers
2010 — 2011
Directed advanced correctional supervisory and administrative tasks, ensuring the safety and security of offenders within the institution. Coordinated the management of business administration, as well as industrial, vocational, and agricultural work programs. Oversaw subordinate custody staff, enforcing order and discipline among the inmate population. Exercised initiative and independent judgment with limited oversight, maintaining high standards of correctional facility operations.
● Developed comprehensive strategies for offender management, contributing to a secure and orderly facility environment. Acted as a key figure in PREA compliance, ensuring adherence to policies and fostering a culture of safety and respect.
● Spearheaded the implementation of innovative work programs, promoting rehabilitation and skill development among the inmate population. Enhanced operational procedures, effectively managing a team responsible for over 400 offenders.
● Authored detailed reports for senior management, providing insights into facility operations and offender behavior. Additional Experience
Captain of Correctional Officers Texas Department of Criminal Justice/Connally (2008 - 2010) Texas Department of Criminal Justice/McConnel Lieutenant of Correctional Officers (07/01/08 – 12/15/08) Texas Department of Criminal Justice/Mireles Training Academy (05/15/08 - 07/01/08) Locomotive Engineer – Union Pacific Railroad (1998 - 2008) J.D.O.I – Travis County Juvenile Detention Department – Gardner Betts
(1997 – 1998) Captain Senior Shift Supervisor – Wackenhut Correction Corporation (02/97 – 11/97) Major of Correctional Officer - Texas Department of Criminal Justice – Institutional Division (1994 - 1997) Captain of Correctional Officers/Trusted Camp/field/Disciplinary (1993 - 1994) Regional Grievance Coordinator (1991 - 1993) Grievance Lieutenant/Lieutenant of Correctional Officers (1986 - 1991) Sergeant of Correctional Officers (1984 - 1986)/Transportation Correctional Officer (1982 - 1984) Assistant Manager - Walgreens Corporation, Houston TX (1989 - 1990) Cashier - Walmart Corporation, Houston and Palestine TX (1987 - 1988) Facility Administrator – Community Correction Inc. (01/97 – 02/97)
● Oversaw the safety and security of juveniles and staff, ensuring policy and procedure compliance. Monitored juvenile locations, provided on-the-job training, and maintained accurate documentation for filing.
● Reviewed daily logs and reports, identifying potential issues for staff and director. Managed on-call responsibilities, assisted with juvenile transport, and fostered positive working relationships to promote teamwork. Military Experience
United States Army /Supply Clerk, Motor Pool Clerk Squadron Leader/SP- 4/Account for inventory Supply Driver, Mechanic, Wheel Vehicle Maintenance Course Education
Le Tourneau University, Longview, Texas Bachelor of Business Management Alvin Community College, Alvin, Texas Completed two years of Criminal Justice Study Angelina College, Lufkin, Texas
Associate of Applied Science Degree, Major. Automotive Technology Associate of Applied Science Degree, Major: Diesel Technology Certifications: Certificate - Law Enforcement Certificate - Police Administration Certificate - Correctional Science Courses Completed
Safety Management • Leadership Development Program Governor's Center for Management Development • Covey Leadership of Seven Habits of Highly Effective People • Firearms Instructor School • Chemical Agent Instructor School Training of Staff Trainees • Diversity in the 90's The Correctional Response • Immersion Training for Staff Working Within Texas Criminal Justice • Treatment Initiative for Incarcerated Offenders • Supervisory Training • Texas Juvenile Detention Association • Inmate Discipline/Privileges & Rights • Juvenile Probation Officer (40 Hours) • Handle With Care Techniques
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