Quality Assurance Control

Barbara A. McClanahan

*** ********* ******

Capitol Heights, MD 20743

Home: 301-***-**** Cell: 301-***-****

Social Security: XXX-XX-5408 Citizenship: USA

Veteran Preference: None Email; **************@*****.*** Interim Top-Secret Clearance Pending Adjudication 11-2022 OBJECTIVE: To advance into a career leading toward a top-level position. EMPLOYMENT HISTORY:

B&A Inc. Contractor for Department of State 7910 Woodmont Ave. Bethesda, MD 20814 Quality Assurance Specialist SME 4/2023 – 6/2024

Tom Cosgrove, Manager 301-***-**** 40 hours per week

• Applies a variety of document management and document control functions on agency records.

• Collect and document metadata on all government agency documents such as (Manifest, Telegrams, manuals, Legal Documents.

• Prepare reports and briefing regarding the production level associated with the web posting process as needed.

• Assists program officers with the planning and distribution of work.

• Assists program officers in process improvement efforts.

• Assists program officers and contract PM in managing the work of the IT Quality Assurance Control

(Web Posting) staff.

• Index documents metadata.

• Perform quality control checks on indexed materials.

• Engage in training initiatives meant to improve the process and procedures through the leveraging of lesson learned.

• Actively work with program officers to capture best practices and lesson learned into procedural training material.

• Provide program support a.

• Ability to demonstrate the following responsibilities:

• Setting customer service standards

• Working with operating staff to establish procedures and standards.

• Implement best practices.

• Writing reports.

• Monitoring testing and inspection of end user materials.

• Demonstrate team leadership.

• All work is done via access to Dos FIOA Application.

• Reviewing documents that has been Redacted within FOIA Exemptions.

• Review records originating from multiple agencies worldwide case processing systems and review/edit/ QA the Taxonomies of those structured/unstructured records prior to being finalized for publication.

• Assist government personnel in ongoing business process re-engineering and adjusting data and taxonomy structure to continuously improve the business process.

• Assists with the documentation and process reviews to track production metrics, QC other work, and/ train personnel. Applies process improvement and re-engineering methodologies and principles to conduct process automation.

• Familiar with FOIAX press/ and Highview FOIA systems.

• Mange and track records and documents for government agencies ensuring documents are accurate and maintain their quality and integrity.

• Review Documents to determine if they are to be release in part / Released in Full and DIF.

• Capturing top secret information for multiple government agencies and identifying document types such as (General Correspondence, Manifest, Notes, Handwritten, Memorandum, Miscellaneous, Press Release/Press Guidance, Telegram, Reports).

• Review, analyses, and process Freedom of Information Act (FOIA) and Privacy Act (PA) requests. Reason for the Gap 11/2022 – 04/2023

ABBTECH Professional Resources, Inc - Contractor for Prince George’s County Department of Park and Recreation – 6600 Kenilworth Ave. Riverdale, MD Document Control Coordinator / IT Specialist 06/2022 - 11/2022 Joyce Kesselring 240-***-**** 40 hours per week

• Wrote and edited internally facing content, including Policies and Procedures.

• Worked on instruction forms and Reference Documents

• Broke down complex information and then effectively communicate it using simple language audiences can understand and act on.

• Managed organization documents while ensuring the accuracy, quality, and integrity of documents.

• Designed and maintained organizational systems to keep track of all archive materials.

• Paid excellent attention to detail.

• Maintained database archival files for studies and protocol digitally and converted records access along with updating protocol.

• Managed and tracked company documents and prepare them for archiving to an offsite location.

• Advanced knowledge skills in Microsoft Word and Excel.

• Advanced knowledge of PDF manipulation using Adobe Pro.

• Knowledge of electronic document management systems.

• Excellent communication skills, and ability to multitask between projects.

• Controlled the Master files system and set the framework for documents to be approved and updated or amended.

• Controlled publishing of new documents and granted access to the document.

• Granted new versions of documents and distribute new versions of documents to staffers while implementing changes if any.

• Working knowledge of Technical Document format

Hire-Talent - Contractor for Carefirst Blue shield Contract Position 135 W 26th St, New York, NY 10001

Quality Review and Audit Advisor 03/2022 – 06/2022 Craig Reeder 480-***-**** 40 hours per week

• Managed organization documents while ensuring the accuracy, quality, and integrity of documents.

• Designed and maintained organizational systems to keep track of all archive materials.

• Paid excellent attention to detail.

• Maintained database archival files for studies and protocol digitally and converted records access along with updating protocol. Managed and tracked company documents and prepared them for archiving to an offsite location.

• Advanced skills in Microsoft Word and Excel. Advanced knowledge of PDF manipulation using Adobe Pro.

• Knowledge of electronic document management systems.

• Excellent communication skills, and ability to multitask between projects.

• Controlled the Master files system and set the framework for documents to be approved and updated or amended.

• Scheduled and attended weekly staff meetings.

• Processed documents and procedures through a Quality Management System (SharePoint & Adobe Pro).

• Obtained approval document in a snip & sketch for backup and hard copy records.

• Assisted and sit on interviewing a panel of new hire employees.

• Implemented New, Revision, or retirement documents.

• Scanned and uploaded documents according to company procedures.

• Reviewed and updated documents for maintenance and quality control.

• Handled records from various departments.

• Drove day-to-day activities to ensure the accuracy, and maintenance of SOPs.

• Scanned and created files for migration to another system and training.

• Granted & restricted access to secret documents.

• Approved files to go live in the database after approval has been done.

• Familiar with the FDA 21CFR Part 11 rules and regulations.

• Working knowledge of Technical Document format.

BeyondAResume Contractor for Bioqual Inc. Rockville, MD 20850 Document Quality Control Coordinator/Manager 06/2021 – 12/2021 Supervisor Fonda Holland 443-***-**** 40 hours per week

• Managed organization documents while ensuring the accuracy, quality, and integrity of documents.

• Advanced knowledge skills in Microsoft Word and Excel.

• Prepared records and scanned files into database, created files and managed documents. Also maintain original document and hard copies.

• Advanced knowledge of PDF manipulation using Adobe Pro.

• Designed and maintained organizational systems to keep track of all archive materials.

• Paid excellent attention to detail.

• Prepared records for transfer to the National Archives and Record Administration. (NARA)

• Maintained database archival files for studies and protocol digitally and converted records access along with updating protocol.

• Managed and tracked company documents and prepare them for archiving to an offsite location.

• Advanced knowledge skills in Microsoft Word and Excel.

• Advanced knowledge of PDF manipulation using Adobe Pro.

• Knowledge of electronic document management systems.

• Excellent communication skills, and ability to multitask between projects.

• Controlled the Master files system and set the framework for documents to be approved and updated or amended.

• Controlled publishing of new documents and granted access to the document.

• Granted new versions of documents and distribute new versions of documents to staffers while implementing changes if any. Secured SOP manuals in safe locations to protect the integrity of data.

• Scheduled and attended weekly staff meetings.

• Maintained records management system including interwoven file creation, RFID file, and File retrieval.

• Processed documents and procedures through a Quality Management System (Intellect & SharePoint, Adobe Pro).

• Assisted and sit on interviewing a panel of new hire employees.

• Implemented new, revised, or retirement documents.

• Scanned and uploaded documents according to company procedures.

• Reviewed and updated documents for maintenance and quality control.

• Handled records from various departments.

• Drove day-to-day activities to ensure the accuracy, and maintenance of SOPs.

• Scanned and created files for migration to another system and training.

• Granted & restricted access to secret documents.

• Approved files to go live in the database after approval has been done.

• Familiar with the FDA 21CFR Part 11 rules and regulations. Adnet/Account Net, Inc. Contractor for CMS Center for Medicare & Medicaid Services Baltimore, MD

Administrative Support Specialist 01/2021 – 06/2021

• Managed CMS office location on a day-to-day basis.

• Provided administrative support services to the Center for Medicare and Medicaid Services (CMS), Office of Human Capital (OHC), Division of Talent & Development, and My Employee Development Center (My EDC).

• Provided logistical information regarding training within the building.

• Prepared incoming correspondence for scanning and addressing incoming emails.

• Assigned training rooms and Prepared training room schedules.

• Closed out classes in the Learning Management System (LMS).

• Indexed documents and data capture within SharePoint.

• Took and monitored inventory for My EDC/My EDC file room maintenance.

• Added and verified student roster for training also with issuing certificates upon completion.

• Collaborated/coordinated with CMS IT support. Provided troubleshooting support to CMS managers and staff.

• Performed other administrative duties, as assigned. Working knowledge of Microsoft suites.

• Saved files to an internal drive with the Snip & Sketch tool. Westat Inc. - Rockville, MD 20850

Document Record Specialist/Electronic Record Abstracting 10/20 -12/2021 40 hours per week

• Document scanning, data entry, and application of accurate coding of ICD-9, CPT-4, HCPCS, and HEDIS.

• Managed and oversaw the records function within a healthcare organization.

• All documents are processed through SharePoint creating columns to process vendor receipts for payments, purchase orders, and invoicing among other documenting needs.

• Reviewed records within SAMHSA to determine the use of drug abuse or alcohol use to create a document within the database.

• Led all paper/electronic records reviews that related to drug substances in multiple area hospitals around the country.

• Managed data and reported findings in the case management system of clinical findings.

• Pulled CRT's files for DOD review and distributed hard copies of documents to department staff.

• Provided support to internal functioning department staffers.

• Researched and located missing data, and missing medical records for coding, and abstracting.

• Retrieved and released documents that have been indexed and maintained the indexed records while abiding by government regulation standards.

• Maintained document management in SharePoint and another internal database.

• Data acquisition process converting document information via analogy-to-digital document.

• SAMHSA field data collector and document management.

• DAWN medical record document management specialist.

• Tracked documents for review and identify data cases in the current project to enter ED activity report data.

• Researched and verified medical record numbers and made corrections when needed.

• Knowledge of Statistics with the ability to determine sample sizing.

• Eliminated duplicate charts and merged medical records accordingly.

• Conducted research studies in behavioural health & health policy, clinical trials, education, public health

& epidemiology, social policy & economics, and transportation. Reason for the gap 6/2020 – 9/2020

8-Koi Inc. Contractor for Walter Reed National Medical Center Melbourne, Florida Solutions Management - Administrative Support - Admission Coordinator 05/2018 - 05/2020 Summer Matthewson 210-***-**** 40 hours per week

• Lead and managed daily activities of document control staff to ensure job activity deadlines are met on time.

• Advanced knowledge skills in Microsoft Word and Excel.

• Advanced knowledge of PDF manipulation using Adobe Pro.

• Prepared records and scanned files into the database, created files, and managed documents.

• Also maintaining original documents, and hard copies all done in a federal agency of the Military Department.

• Also prepared LMS for staff training.

• Worked in BOM, modifying, and maintaining product codes of raw materials and inventory management.

• Compiled, verified, typed, and filed medical records. Supplied logistics support and product security.

• Supply Chain Assurance system administration.

• Ensured that all discharged records are received from the units for document imaging.

• Performed follow-up of missing documents and verified that all charts had been received and scanned.

• All documents are processed through SharePoint creating columns to process vendor receipts for payments, purchase orders, and invoicing among other documenting needs.

• Was responsible for the integrity and quality of the documents scanned into the document management system, tracking unidentified documents, re-scanning documents, and assigning document types to unknown documents. Operated automated systems CHCS, AHLTA, Essentris, and Clinical Information System (CIS).

• Performed timely and accurate documentation of records.

• Retrieved and released documents that have been indexed and maintained the indexed records while abiding by government regulation standards. Maintained a hard copy batch of documents that are indexed daily.

• Designed and maintained organizational systems to keep track of all archive materials.

• Maintained archival database files for studies and protocol digitally and converted records Access along with updating protocol. Admitted patients into the providing units.

• Tracked statistics and entered data into various automated systems.

• Managed all electronic and paper records preparing orientation packets.

• Drove day-to-day activities to ensure the accuracy, and maintenance of SOPs. Maintained and monitored quality systems, and procedures SOPs for adherence to regulatory compliance requirements.

• All documents are processed through SharePoint creating columns to process vendor receipts for payments, purchase orders, and invoicing among other documenting needs.

• Developed and revised SOPs as SOPs batch records for accurate documentation.

• Received, filed, and maintained all GDP documentation including but not limited to standard operating procedures (SOPs). Released information upon request from other departments.

• Maintained accurate electronic and hard copy resources of active and inactive and obsolete documentation. Created and verified records in a central index system. Requirements and QA policies about documentation, including document formatting and Good Laboratory Practices (GLP).

• Managed labelling submissions for the US and EU, including QC, proofing, copy editing, and formatting of documents, coordinated review and approval of final submission documents, and enforce GDP.

• Managed electronic and or paper document change requests (DCRs).

• Performed duties under limited supervision and according to standard operating and

• Contributed to process improvement of batch records and turnaround times to ensure turnaround time and QA batch disposition deadlines are met. Administered document change control including tracking, controlling, and managing manufacturing documentation and review.

• Prepared records for transfer to the National Archives and Record Administration. (NARA) System. Reason for the gap – medical reasons 4/2013 – 4/2018 Maxim Healthcare - Silver Spring, MD

EHR Document Management/Records Specialist 02/2000 - 03/2013 40 hours per week

• Completed and matched the balance sheet with all transactions for the day and prepare for depositing.

• Was responsible for processing insurance claims.

• Managed a Satellite Office, check in and check out patients and collect copays, prep patient for exams.

• Determined if claim submission claims are correct while verifying data correctly along with entering the system for adjudication. Compiled, verified, typed, and filed medical records.

• Ensured that all discharged records are received from the units for document imaging.

• Performed follow-up of missing documents and verified that all charts have been received and scanned.

• Was responsible for the integrity and quality of the documents that are scanned into the document management system, tracking unidentified documents, re-scanning documents, and assigning document types to unknown documents.

• Prepared records and scanned files into database, created files and managed documents. Also maintain original document and hard copies.

• Maintain and managed file room department.

• Translated foreign language claims into English utilizing translation software, then manually check and code for accuracy. Released information upon request.

• Designed and maintained organizational systems to keep track of all archive materials.

• Maintained database archival files for studies and protocol digitally and converted records Access along with updating protocol. Claim processing with EOB support and explanation.

• Granted & restricted access to secret documents.

• Approved files to go live in the database after approval has been done.

• Processed claims adjustment, when necessary, demographic verification, and other duties are implemented.

• Inputted documents into the records system and catalogue input to the database.

• Document control of all documents entering and leaving storage locations.

• Prepared filings to be shipped to the Iron Mountain storage facility while keeping a logbook.

• Responded to clients' questions in in-person or by telephone and online.

• Protected sensitive documents by securing them in a locked cabinet or file room.

• Conducted staff new hire benefits orientation and processed all benefit packets. EDUCATION:

• Cyber Defender Program, New Horizons Computer Learning Center - McLean, VA, 10/2020 – 04/2021

• Certification training in CompTIA Security+, Network+, A+, Cisco Networking, and Microsoft Desktop

• Certified SAFe 6 DevOps Practitioner 10/2023 Washington, DC

• MBA: Business Administration & Management, Strayer University, 05/2020 Camp Springs, MD

• Bachelor of Business Administration: Management, Strayer University, 06/2017 Camp Springs, MD

• Certified Office Specialist MedTech 2010 Washington, DC

• Certified Electronic Health Record Specialist 2014 Washington, DC

• Golden Key International Honour Society 2020 Atlanta, GA COMPUTER SKILLS/ADDITIONAL INFORMATION

• Data Logging Technical Troubleshooting SharePoint

• Databook Preparation End-user support e-File Cabinet

• Invoicing Support Information Tracking Panda-Doc

• Workflow Coordination Software Experience Soarian

• Digital file organization Networking background CHCS

• Security Monitoring Software Updates Boston Netsim

• Desktop Support Networking Issues Microsoft

• Solution design Equipment setup DocuSign

• Hardware installations Infrastructure Maintenance Documentum

• Project coordination Microsoft Intune Microsoft Team

• Microsoft Pilot Microsoft Administrator LMS Learning System

• Azure cloud Azure VM environment Adobe Acrobat Pro

• Cisco Webex Intellect Software Snip & Sketch

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