Customer Service Support Specialist
Resume:
Amanda Gardner
+1-207-***-**** ***********@*****.*** Lewiston, ME 04240
WORK EXPERIENCE
Personal Support Specialist, Alpha One
February 2022 - Present
• Provided companionship and emotional support to clients in a professional and compassionate manner.
• Assisted with personal care tasks such as grooming, bathing, and dressing.
• Managed household chores to maintain a clean and organized living space for clients.
• Prepared nutritious meals according to dietary restrictions and personal preferences.
• Administered medications in accordance with prescribed schedules and dosage instructions.
• Helped clients participate in activities that promote physical, mental, and emotional well-being. Assistant manager, Family dollar
January 2020 - January 2022
• Managed cash handling procedures to ensure accuracy and security of transactions.
• Led a team of employees in daily operations and provided guidance and support.
• Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
• Trained new employees on company policies, procedures, and customer service standards.
• Handled inventory management tasks to monitor stock levels and organize merchandise.
• Implemented visual merchandising strategies to create an engaging and appealing store environment. Assistant manager, Central Maine Harley Davidson
April 2019 - January 2020
• Provided exceptional sales support to ensure customer satisfaction and increase revenue.
• Delivered top-notch customer service by addressing inquiries and resolving issues promptly and efficiently.
• Utilized strong problem-solving skills to tackle challenges and find innovative solutions.
• Supervised staff members to maintain a positive work environment and achieve departmental goals.
• Demonstrated extensive product knowledge to assist customers with their purchasing decisions.
• Managed inventory effectively to optimize stocking levels and minimize supply shortages. Inventory Supervisor, Crabtree & Evelyn
March 2017 - January 2019
• Streamlined supply chain processes to improve efficiency and reduce costs.
• Led a team of individuals to successfully achieve project goals and deadlines.
• Generated detailed reports to track and analyze key performance metrics.
• Ensured quality control standards were met through regular inspections and audits.
• Managed inventory levels to prevent stockouts and optimize storage space.
• Overseen warehouse operations to ensure timely processing and distribution of goods. Grader, Marquis farms
August 2016 - March 2017
• Ensured quality control measures were consistently implemented throughout the production process.
• Demonstrated exceptional attention to detail in all aspects of project completion.
• Evaluated assignments based on established criteria to measure effectiveness and accuracy.
• Provided constructive feedback to team members to enhance performance and drive growth.
• Managed time efficiently to meet deadlines and prioritize tasks effectively. Cashier Associate, Walmart
May 2015 - July 2016
• Managed cash handling responsibilities with accuracy and attention to detail.
• Operated POS systems to complete customer transactions efficiently.
• Delivered exceptional customer service to address inquiries and resolve issues promptly.
• Handled returns and exchanges following company policies and procedures.
• Organized inventory to optimize storage space and accessibility.
• Maintained merchandise displays for a visually appealing shopping experience. Personal Support Specialist, Aroostook Home Health Services February 2013 - May 2015
• Provided companionship and emotional support to individuals in need.
• Assisted with activities of daily living to enhance quality of life.
• Monitored safety conditions and implemented precautionary measures as needed.
• Prepared nutritious meals tailored to dietary preferences and restrictions.
• Reminded and assisted individuals with medication schedules.
• Provided transportation assistance for medical appointments and errands. Personal Support Specialist, Maine Veterans Homes
January 2008 - February 2013
• Assisted patients with activities of daily living such as bathing, dressing, and grooming.
• Monitored vital signs regularly to ensure the well-being of patients.
• Aided patients with mobility issues to safely move around and maintain independence.
• Provided companionship and emotional support to patients during their time of need.
• Maintained accurate and detailed charts documenting patient care and progress. Personal Support Specialist, Visiting Nurses of Arooostook April 2007 - January 2008
• Prepared nutritious meals ensuring dietary requirements were met for individuals.
• Performed light housekeeping duties to maintain a clean and organized living space.
• Provided timely medication reminders to ensure proper dosage adherence.
• Assisted with transportation needs to and from appointments, errands, and social outings.
• Supported daily activities such as grooming, dressing, and mobility as needed.
• Offered emotional support and companionship to enhance overall well-being. Customer Service Call Center Representative, Sitel February 2005 - April 2007
• Handled incoming calls from customers in a professional and courteous manner.
• Maintained detailed call records for quality assurance and future reference.
• Resolved customer issues efficiently and effectively to ensure satisfaction.
• Answered customer inquiries promptly and accurately to provide exceptional service.
• Provided product information to assist customers in making informed purchasing decisions.
• Processed orders accurately and in a timely manner to meet customer expectations. Cashier, Family dollar
June 2003 - February 2005
• Stocked shelves with merchandise according to company standards and guidelines.
• Handled cash transactions efficiently and accurately at the checkout counter.
• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Processed returns with a friendly and accommodating approach to ensure customer satisfaction.
• Managed inventory levels to ensure adequate stock availability and prevent overstock situations.
• Operated point of sale systems to process transactions accurately and efficiently. Front Desk Receptionist, Colonial inn
May 2002 - June 2003
• Facilitated room reservations for guests with attention to detail and exceptional customer service.
• Delivered top-notch customer service to ensure guest satisfaction and loyalty.
• Managed front desk operations including check-ins, check-outs, and guest inquiries.
• Executed effective hospitality management strategies to enhance guest experiences.
• Provided seamless food and beverage service to meet guest expectations. Front Desk Receptionist, Gateway motel
April 2001 - May 2002
• Welcomed and checked in guests with a friendly and professional demeanor.
• Efficiently entered data accurately into the company database.
• Answered phones promptly and directed calls to the appropriate team members.
• Provided top-notch customer service by addressing inquiries and concerns in a timely manner.
• Scheduled appointments efficiently to maximize productivity and minimize wait times.
• Maintained the reception area to ensure cleanliness and organization throughout the day. EDUCATION
Caribou Adult Education
2004-2004
Pss, Personal support specialist
Van Buren District Secondary school
1997-2003
High school diploma
SKILLS
Ability To Work Independently, Active Listening, Answering Phones, Applicant Tracking System, Communication Skills, Computer Literacy, Customer Interaction, Customer Service, Data Entry, Detail Oriented, Documentation, High Volume, Highly Organized, Hipaa, Hospitality, Information Technology, Interpersonal Skills, Inventory Control, Inventory Management, Labelling, Medical Terminology, Multi Tasking, Negotiation Skills, Proactive, Problem Solving Skills, Quick Learner, Relationship Building, Researching, Time Management Skills, Troubleshooting CERTIFICATION AND LICENSES
Personal Support Specialist 2004
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