It Support Customer Service
Resume:
Edgar Diaz
Chandler, AZ *****
************@*****.***
Professional Summary:
I have worked in customer service for over 9 years and 2 of those years were in an IT help desk. Learned to be patient and find solutions.I have established a trust with team members, employers, and customers alike
Skills & Abilities:
I have experience with computers including programs such as Microsoft Excel, PowerPoint, and Word. My communication skills are exceptional and I am fluent in both Spanish and English.
Professional Experience:
Self Employed
March 2021 - December 2023
Flea Market Vendor
●Selling and stocking of merchandise.
Softtek
October 2017 - January 2020
level 1 Service Desk
With Softtek I work with the following system and services.
●Juniper: First layer of IT support.
●Fortinet: First layer of IT support.
●Service now: Opening incidents, Providing follow up on incidents, and Closing incidents.
●Citrix: Provide first layer of IT for application on Chili’s restaurant file services.
●KDS systems: First layer of IT for all the components of the KDS systems. Such as epic controllers, bump bars, monitors, software and network issues.
●POS System: First layer of IT for software and network issues.
●First layer of IT support for network issues on locations, VOIP phones, and fax lines.
Fiserv September 2014 - February 2016
Customer Solution Associate
At Fiserv, I help clients' on all questions and concerns regarding payments. Responsibilities include:
●Instructing customers on methods of payments and how to access these methods.
●Investigate missing and late payments, contacting customers to find solutions.
●Reschedule or cancel payments as needed.
Walgreens March 2013 - August 2014
Photo specialist
●Created canvas, posters, and prints via request from customers.
●Assisted customers in understanding the process of creating the image they want.
●Ensured that the requested product was finished within the time frame it was promised and informed customers of any cases of delay.
Walmart July 2009- April 2012
Customer Service Representative
●Billed payments, money transfers, and cashed checks.
●Aided in the process of product returns and exchanges from customers.
●Assisted customers with product or company complaints, concerns, and inquiries.
Education:
Chandler High school, High School Diploma, 2004-2009
Contact this candidate