Customer Service Data Entry
Resume:
Robert
Karo
******@*****.***
California
CONTACT
SKILLS
Client Relations And Retention
Personnel Training And
Development
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Exceptional Telephone And
Sales Etiquette High Customer
Service Standards Management
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• Call Control
Business Solution
Implementation
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• Escalation Management
Customer Service and
Assistance
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• High-Volume Environments
Payroll Administration and
Timekeeping
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LANGUAGES
• Spanish
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
CAREER OBJECTIVE
February 2020 - Present
Operations Customer Service Manager
OneTop Solutions ( Remote ), Anaheim, CA
September 2019 - June 2020
Consultant
GuaranteedRate ( Remote ), Chicago, IL
March 2019 - August 2019
CLIENT SERVICES SPECIALIST / ADMIN ASST.
Coldwell Banker / Team Bagley, N. Ft Myers, FL
EXPERIENCE
Created and maintained clear communication channels between customers, vendors, management and staff to ensure effective problem resolution.
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Coordinated with other departments to ensure timely delivery of products and services to customers.
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Interacted with customers to quickly handle escalated queries and complaints
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Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner.
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Successfully managed a team of 15 customer service representatives to ensure high quality customer satisfaction.
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Directed administrative activities directly related to making products or providing services.
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Performed complex data entry tasks in accordance with established guidelines
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• Developed successful solutions tailored to clients' specific needs. Provided extensive customer service support to internal and external partners
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Developed and maintained detailed spreadsheet reports to track progress of multiple projects
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Ensured proper documentation was completed according to company policies.
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Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
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January 2018 - February 2019
Retail Customer Service Representative
Greenbox Loans, Los Angeles, CA
March 2017 - January 2018
B2B CUSTOMER CARE REPRESENTATIVE
American Mortgage Consultants ( Remote ), Tampa, FL September 2014 - December 2016
OPERATIONS MANAGER
American Capital Finance, Las Vegas
November 2013 - August 2014
Client Services Representative
Vanguard Investments, Scotsdale
• Screened incoming telephone calls, routing to appropriate personnel Compiled and entered data into various databases to ensure accuracy and completeness
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Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
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Maintained database of client contact information with accuracy and attention to detail
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Greeted visitors and provided general information about the property.
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Managed multiple tasks simultaneously while meeting tight deadlines in a fast-paced environment
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Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner
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• Drafted detailed reports to provide actionable insights to banks Managed data collection projects from conception through implementation
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Authored white papers summarizing key findings from data analysis projects.
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Developed and maintained relationships with customers and vendors for successful project completion.
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• I
Managed the daily operations of multiple departments to maximize efficiency.
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Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
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Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
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Maintained accurate records of customer purchases and transactions
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October 2011 - November 2013
BANK SERVICE SPECIALIST / UNDERWRITER
Wells Fargo Bank, Tempe
August 2010 - October 2011
Client Service Representative
St FIN Corp, Laguna Hills
June 2008 - July 2010
Customer Service Manager
Justice Paper Processing, Ft Lauderdale
September 1998 - April 2008
OFFICE MANAGER / UNDERWRITER
Mortgage Co. Tampa Bay, Clearwater
Developed strong relationships with customers by providing knowledgeable and timely responses to their needs
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• Call center environment.
Developed strong problem-solving skills to identify and address bank issues effectively
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Collaborated closely with other departments to coordinate activities that impacted customers' overall experience.
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Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
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Evaluated loan applications for creditworthiness, ensuring compliance with internal policies and regulations.
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Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
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Collaborated with cross-functional teams on initiatives that drive positive customer experiences
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Analyzed customer finances and identified areas of improvement for bank negotiation.
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• Implemented office procedures, creating streamlined processes Supervised administrative staff, driving front office operations and continuous workflow
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Resolved customer inquiries and complaints with timeliness and professionalism.
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California State University, CA
Marina High School, CA
EDUCATION
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