Customer Service Machine Operator
Resume:
Dionicia Macias
Rockford, IL *****
*****************@*****.***
I am seeking to obtain a position in the work industry where I can contribute and maximize my past work experience and my strong work ethics to help benefit and Reach Company goals. As well as a dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities.
Detail oriented and prioritizes workloads with little or no supervision. Willing to relocate to: Harvard
Work Experience
Sub Contracted Housekeeper
Dee's Cleaning Service-Rockford, IL
August 2017 to Present
Sub Contracted and managed accounts
• Managed all cleaning duties
• Maintained billing and accounts
• Managed all scheduling
• Marketing and obtain clients
• Financing
• Inventory
• Quality control of our service
• Commercial & residential contacts
• Law firms
• Retail store
• Veterinary clinic
• Optomoligist office
• Apartment housing
• Homes
Picker/Packer/Shipper
Adecco/BRP USA-Janesville, WI
March 2023 to April 2024
Picking multiple work orders then complete by shipping with packaging the orders properly Macy's Sales Associate
Macy's-Rockford, IL
August 2023 to February 2024
Sales support helping customers locate things and complete the sale by checking them out and offering them our rewards program
Receiving associate I would work days that our store had inventory shipments and unload trucks as well as tag the merchandise with security tags and placement of items in sales floor Assembly Technician
Parker Hannifin-Machesney Park, IL
June 2022 to March 2023
I was on a assembly line pre charging accumulators with nitrogen. Machine Operator
J.L. Clark-Rockford, IL
December 2020 to June 2022
I operate many different plastic molding machines daily, I also put my finished products in pallets and complete all paperwork for my finished products as well . While also completing quality checks on my products many times throughout my entire shift .
Machine Operator
FurstStaffing / JL Clark-Rockford, IL
March 2020 to December 2020
I was responsible for setting up,operate,monitor,and troubleshoot on assigned machines.I would inspect parts and make adjustments for quality parts to be produced . I would also adjust machine settings to complete task accurately. i was also responsible for completing paper work every night Special, Patient Support
Tapestry 360 Health-Chicago, IL
December 2016 to January 2019
I would interact and build relationships with patients,Insurance provider,Medical Professionals I was first contact for TAP 360 I greeted patients and directed them through registration process Collected payments and copay verify insurance
answers calls
Screw Threading Machine Operator and Packager
Slide Matic, QPS employment Agency-Rockford, IL
February 2013 to August 2016
Package screws and bolts in boxes and onto skids.
● Thread different types of screws and bolts while operating the machine that is doing the threading. Customer Service
Servicom-Rockford, IL
November 2014 to December 2015
Comcast technical support.
● Received Inbound Calls and transferred calls for better assistance
● Troubleshoot equipment issues
● Schedule technicians to make home visits
● Mail out equipment to Comcast customers
Telemarketer
The Connection-Loves Park, IL
February 2010 to December 2012
Loves Park, IL 02/2010 - 12/2012
Duties/Job description: Costumer service
● Receive Inbound Calls
● Effectively troubleshoot customer's problems.
● Provide quality customer service to American Express Customers. Packaging
Rochelle Foods-Rochelle, IL
May 2008 to November 2009
Duties/Job description: Packaging
● Packaged meat following strict guidelines and procedures.
● Met tight production deadlines
● Ensured proper movement, storage, and placement of food. Team Manager
Android Industries LCC-Belvidere, IL
October 2006 to February 2008
Managed 20 employees
● Responsible for meeting production deadlines
● Accurately assembling engines for Chrysler
● Inspection of parts, entering and retrieving production data.
● Maintained clean and safe workplace
Package Handler
United Parcel Service-Rockford, IL
September 2006 to January 2007
Check and scan packages
• Lifting, loading, and sliding packages
• Completed work tasks in a orderly and timely manner Customer Service Consultant
Servicom-Machesney Park, IL
February 2005 to July 2005
Outbound calls to Allstate insurance customers
● Provided excellent customer service
● Effectively answered customers questions and concerns Customer Service
MCI VERIZON-Rockford, IL
January 2004 to October 2004
Made outbound calls to Current Customers
● Made upgrades to services
● Effectively troubleshoot and resolve customer's issues. Education
High school diploma
Rock Valley College - Rockford, IL
Present
Skills
• Residential cleaning
• Customer service
• English
• Mobile Devices
• Warehouse experience
• Team management
• Management
• Cold calling
• Time Management
• Packaging
• Basic math
• iOS
• Quality control
• warehouse cleaning
• Assembly
• Communication skills
• User Interface (UI)
• Cleaning
• Computer networking
• Machining
• Order picking
• Computer Networking
• Commercial cleaning
• Marketing
• Software Testing
• Android
• Technical support
• Microsoft Windows
• Janitorial experience
• Network Support
• Help Desk
• Account management
• Telemarketing
• Software troubleshooting
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