Customer Service Representative
Resume:
Jessica Laster
McDonough, GA *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative- Call center, inbound calling, Pactiv Evergreen - Conyers, GA May 2015 to August 2023
Responsible for working with customers and internal departments to ensure customer satisfaction.
Ability to communicate efficiently and accurately with customers.
Record details of inquiries, comments, and product complaints
Check customers’ documents/plans and file the claim that applies to them.
Reviewing, drafting, editing, and approving documents including forms, procedures, and reports.
Complete assigned data entry requests and tasks within required timeframes
Perform other duties assigned by the manager.
Resolve issues regarding customers’ complaints and claims adjustments.
Making sure customers or clients are always happy. CSR - Customer Service Representative
Golden Flake Snack Foods - Conyers, GA September 2007 to March 2013
Ability to listen to clients and help them courteously, professionally, and friendly
Answered customer inquiries in a courteous, friendly, and professional manner using prescribed procedures and scripts..
Ability to handle a diverse set of customer comments, inquiries, and complaints politely and professionally.
Taking inbound calls, filing paperwork. File claims, fax papers etc
Manage customer feedback including complaints, corrective action requests, Audit reports and other customer communication ensuring timely response
.
Education
Bachelor's degree in Medical Assisting Everest Institute - Decatur, GA Bachelor's in Bachelor science nursing Southwest Dekalb High School - Decatur, GA Skills
• Front Desk (10+ years)
• Filing (7 years)
• Time Management (5 years)
• EMR
• Microsoft Word (10+ years)
• Patient Care
• Receptionist (10+ years)
• Scheduling (10+ years)
• EHR
• Epic
• Administrative Assistant (8 years)
• Accounts Payable
• Word
• Outlook
• Payroll
• Microsoft Excel
• Microsoft Office
• MS Office
• Data Entry
• accounting
• Marketing
• Quickbooks
• Meal Preparation
• Triage
• Personal Assistant Experience
• Insurance Verification
• Office Management
• Medical Coding
• Phone Etiquette
• Medical Billing
• Cerner
• ICD-10
• HIPAA
• Customer service
• Medical Terminology
• Computer Skills
• Anatomy Knowledge
• Customer relationship management
• Call center
• Help desk
• Live chat
• Customer service
• Typing
• Sales
• HIPAA
• Customer relationship management
• Marketing
• Accounting
• Accounts payable
• QuickBooks
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