Property Manager Customer Service
Resume:
Michael Cummings
Peoria, AZ *****
******@*****.***
Proven leader, experienced, motivated, performance driven and honest. I am seeking a position that will match my experience, interests and challenge me to provide for growth and advancement. Willing to relocate to: Arizona
Authorized to work in the US for any employer
Work Experience
Director of Sales
Spectrum Retirement Communities - Peoria, AZ
August 2023 to Present
• Perform community sales activities by effectively moving prospects through the sales process to close
• Analyze occupancy trends, market/competition trends, data, and length of sales cycle to determine the necessary sales activities to achieve occupancy goals set forth by Spectrum
• Development of monthly and quarterly outreach program
• Effectively manage the performance of the sales team
• Preserve and protect the privacy, confidentiality and security of all medical records, personal and confidential information
• Understand how to approach and communicate with all residents including those who are cognitively impaired
• Promote Spectrum in a positive manner and lead by example by promoting the core values
• Maintain and sustain a safe community and workplace
• Plan and conduct face to face meetings with both internal and external customers
• Conducted weekly meetings with sales team to ensure effective communication for set sales goals
• Work with Director of Activities to promote community development Regional Property Manager
Targa Real Estate Service - Federal Way, WA
June 2018 to March 2020
• Maximized overall financial performance and effectiveness of region
• Prepare realistic budgets and business plans for each property in the set region
• Review monthly financial statements and implements corrective measures when needed
• Effectively communicates monthly results to property owners in written and/or verbal form
• Work directly with property owners on planning for and executing capital improvement projects
• Work directly with owners, brokers and lenders to ensure smooth transitions of purchase and or sales of properties
• Strong focus on outstanding organizational and time management for myself and all on-site staff
• Walk properties regularly to ensure assets are being properly maintained and the grounds are kept clean and appealing
• Interview, hire and provide outstanding leadership, mentorship, and training for team members
• Responsible for payroll, vacation accrual, and time and attendance.
• Perform annual employee reviews and help set goals for employee and company success
• Document unacceptable employee performance and counsels when needed
• Implement and oversee adherence to company standards, policies and procedures
• Communicate with owners, vendors and all on-site staff in a clear and positive manner
• Conduct resident file audits to keep compliant with Fair Housing
• Conduct weekly sales meetings with on-site staff to ensure greater financial success Service Operations Manager I
SAFEWAY - Graham, WA
March 2015 to May 2018
• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handle all customer relations in a positive manner, including effective resolution of customer complaints.
• Promote Company's philosophy of personalized service.
• Responsible for interviewing and hiring of all store personnel.
• Train front end management, cashiers, courtesy clerks and customer service.
• Make sure each employee in the store is in compliance with company policies and procedures.
• Supervise employees assigned, makes recommendations for employment status changes and discipline to Store Director.
• Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
• Responsible for compliance to company policies, procedures and applications for all employees.
• Responsible for writing weekly schedule for each department and stay within strict budget guidelines.
• Responsible for weekly payroll, vacation accrual, and time and attendance. Regional Property Manager
Norpoint Communities Senior Living - Puyallup, WA
February 2005 to March 2015
• Manage all aspects of personnel including recruiting, hiring, new employee orientation, scheduling, training, and supervision, annual and as needed performance evaluations, disciplinary action and termination.
• Oversee all Community relations, both internal and external.
• Ensure all safety and OSHA regulations are being followed.
• Liaising with vendors including contract negotiations.
• Review, screen and approve all prospective residents and manage resident retention.
• Handle all financial aspects of multiple properties including budget writing, accounts receivable / payable, invoice control, bank reconciliations and payroll.
• Compile weekly traffic and occupancy reports.
• Compile monthly fiscal analysis and reports
• Prepare quarterly and annual budgets.
• Manage operations within approved budgetary guidelines.
• Manage all policy and procedure development and/or revision.
• Manage operations in compliance with local, state, and federal regulations. Education
High school diploma in Diploma
Shorewood High School - Shoreline, WA
September 1985 to June 1989
OSHA Certified
Washington State
Skills
• Account Management (10+ years)
• Data Entry (10+ years)
• MS Office (10+ years)
• Sales (10+ years)
• Cold Calling (10+ years)
• Property management (10+ years)
• Management (10+ years)
• Human resources (10+ years)
• Fair Housing regulations (10+ years)
• Computer literacy (10+ years)
• Bookkeeping (5 years)
• English (10+ years)
• Computer skills (10+ years)
• Microsoft Office (10+ years)
• Communication skills (10+ years)
• Microsoft Word (10+ years)
• Budgeting (10+ years)
• Yardi
• LIHTC
• OneSite
• Time management
• Property leasing
• Landlord-tenant law
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