Front Office Manager

HIGHLIGHTS

Furnished with years of experience in the hospitality industry/hotel operations: Front Office, Executive Lounge, Food & Beverages, cross trained in all areas. Offering customer service excellency, leadership skills, and versatility to support the multitasking nature of the business. Also bringing in valuable qualities for success such as interpersonal skills, emotional intelligence, and a goal oriented mind set with a ‘can do’ mentality. I am computer literate, and familiar with Microsoft Suites, Google, and Outlook. I have had hands on several property management systems, and am open to new technology. My professional career interests are in the areas of Operations, Sales and Marketing, and property management.

EDUCATION

Bachelor of Business Administration - Hospitality Management

October 2018 - December 2023, Southeastern Oklahoma State University, Oklahoma, USA

Bachelor of Art — Business-English

May 1995 - April 1999, Rajabhat Phra Nakon Si Ayutthaya University, Thailand

EXPERIENCE

HEI Hotels and Resorts, Basalt, Colorado, USA - Front Office Manager at Element Basalt-Aspen

October 2023- Present

●Manage the front office day to day operations, including upholding the corporation policy, the brand standard, and rendering an exceptional guest service experience. Responsible for staff hiring, training, inter-department communications, and staff scheduling. Maximize revenue through cost control and proper front office techniques.

TWC Management, Denver, Colorado, USA - Front Office Manager at Vib Denver/Rino by Best Western

June 2022- March 2023

●Managed all duties of the front office such as reservations and guest services. Responsible for staff hiring, training, inter-department communications, and staff scheduling. Maximized revenue through cost control and proper front office techniques. Ensured operations run smoothly by following brand standard guidelines and structures. Acted as the brand ambassador and promoted the hotel and the brand in every way possible. Assisted Sales Department on property touring, group and convention bookings, and billings when possible.

HEI Hotels and Resorts, Denver, Colorado, USA - Front Office Manager at Holiday Inn Express & Suites Denver

April 2022- June 2022

●Managed all duties of the front office such as reservations and guest services. Responsible for staff hiring, training, inter-department communications, and staff scheduling. Maximized revenue through cost control and proper front office techniques.

Aimbridge Hospitality, Broomfield, Colorado, USA - Assistant General Manager at Woodspring Suite

December 2021- March 2022

●Assisted the General Manager in all aspects of the business development, hotel management on day to day property operations, and human resources, and finance. Maintained all departments to meet the corporation's standards and policy. Being in charge in an absence of the General Manager.

FOH Furniture LLC, Plano, Texas, USA - Marketing & Sales Executive

August 2021- December 2021

●Built the company’s brand awareness, and market positioning. Established and maintained business relationships with potential and current partners and customers. Seeked for opportunities to promote the company’s products, conduct sales presentations, negotiate, and close deals. Managed company events and trade shows. Prepared reports and forecasts to directly present and discuss the business strategies with the CEO.

Tynan Group, Durant, Oklahoma, USA - Assistant FF&E Project Manager

January 2021- July 2021

●Provided administrative support for FF&E Project Manager. Attained a complete understanding of the project. Assisted on vendor and contractor management; sourcing, bidding, and sampling FF&E and OS&E. Reviewed and approved the purchase orders. Oversight installation from quality review at receiving to the completion of the installation.

Marriott Quorum, Dallas-Addison, TX, USA - Guest Service Supervisor

October 2019- December 2020

●Performed the highest quality functions of Guest Service Agent while providing training and giving guidance to front office staff. Assisted and filled in for the front office manager on most aspects. Solved and disputed related accounting matters. Assisted Sales and Marketing department on corresponding with groups and events. Acted as a manager on duty.

Blue Canyon Country Club, Phuket, Thailand — Event Sales Manager

September 2004 - June 2005

●Established and maintained business relationships with potential and current partners and customers. Promoted the resort’s products and services, conducted sales presentations, negotiated, and closed deals. Managed clients’ accounts and events. Contributed to Marketing Communications for promotional ideas.

JW Marriott Hotel, Chongqing, China — Executive Lounge Senior Supervisor

January 2003 - August 2004

●Managed all areas of the executive lounge’s workflow. Ensured the best service for executive level guests and Marriott club marquis members throughout their stays.

JW Marriott Hotel, Bangkok, Thailand — Executive Lounge Agent

May 1998 - December 2002

●Provided the best service for executive level guests and Marriott club marquis members throughout their stays. Performed daily tasks and completed daily reports.

Contact this candidate