Customer Service Data Entry
Resume:
Tina Campbell
Sales Representative
Jacksonville, FL 32246
**************@*****.***
A highly motivated performance driven individual with several years of sales experience. Have extensive white glove customer service experience. Looking to gain employment within your company that will allow me to be a top producer! Authorized to work in the US for any employer.
Professional Experience:
Outlook Amusements
CSR 4
Handling inbound and outbound calls. Managed client records.
• Performed data entry for customer information and shipments.
• Assisted customers with a warm and professional attitude.
• Resolved customer information and complaints. Web Support.
• Handled online orders and credit card transactions.
WealthPress Holdings LLC - Jacksonville, FL
Customer Service / Web Support / Sales
October 2020 to October 2021
Handling inbound and outbound calls. Managed client records.
• Performed data entry for customer information and shipments.
• Assisted customers with a warm and professional attitude.
• Resolved customer information and complaints.
• Handled online orders and credit card transactions. Select Portfolio Servicing - Jacksonville, FL
Loan Servicing Representative
November 2018 to October 2020
• Work with Clients for loss mitigation options to retain their homes.
• Understand, review and process financial information, communicate specific financial documentation information needed for review.
• Communicate loss mitigation options and decisions to borrowers.
• Experienced in reviewing all types of mortgage loans, modifications and real estate documentation for approval.
Expert Home Advisors - Jacksonville, FL
Client Service Coordinator
May 2018 to August 2018
• Manage company generated seller business through direct phone and email communications while documenting all interactions in detail in the CRM contact records.
• Set pre qualified appointments with clients for successful appointments for the agents. Call center environment.
Design Consultant
Arhaus Furniture - Jacksonville, FL
May 2016 to September 2017
• Opening & closing procedures.
• Coordinated between the client's needs and my design perspective. Advising customers on the interior design factors such as space planning, layout, color schemes with utilization of the furniture and accessories based on their needs and requests
• Consistently communicate with clients on all the details concerning the design process, delivery and set up.
Finance Manager
Rebath / 5 Day Kitchens - Jacksonville, FL
March 2015 to August 2016
• Analyze programs for the best cost-effective financing.
• Slashed vendors fee's by 40% by negotiating pricing and fees Brought collection accounts by 35% Increased Closing by 30%.
• Trained sales team to incorporate financing in the sales pitch for customers needs to remodel their homes.
Customer Service Specialist
JPMorgan Chase - Jacksonville, FL May 2009 to May 2012 Single point of contact. Call center environment.
• Manage Individual accounts at 30, 60 and 90-day delinquency. Negotiate payment arrangements with the goal of keeping customers in their homes by offering forbearance agreements, keeping foreclosures to a minimum.
• Analyzing files for applicable ratios and other supporting documentation acceptability for compliance. Have the ability to process multiple files within the pipeline/dashboard at all different stages of the resolution process. Worked a pipeline of up to 140 files. Closing an average 40 files per month.
• Achieved production standards set each month to obtain full incentive award by working . accounts thoroughly and properly according to state and federal guidelines. Branch Manager
Correspondent Lender Direct Lending Partners
Jacksonville, FL 2005 to 2009
• Full control manager / Broker Business
• Managed and trained Brokers and loan Processors. File review and pricing prior to submissions.
• An exceptional expertise in leveraging core strengths to originate and structure loans.
• Generated leads from multiple sources including corporate accounts, personal referrals, cold calling, and inbound inquiries.
• Matched products with client needs, based on assessment credit worthiness ranging from grades A-D. Developed creative personal budgeting strategies for clients, improving their chances when qualifying for loans and obtaining the best interest rates. Branch Manager
Broker Business Russell Mortgage Inc Jacksonville 2003 to 2005
• Full Control Manager. Originated Purchase,1st, 2nd and home equity lines of credit. Education
Satellite High School
Boatwright School of Real Estate/ Mortgage Brokers Training Mortgage Brokers License 2003 to 2009
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