Mental Health Customer Service
Resume:
Bonnie Schell
West Reading, PA *****
************@*****.***
Compassionate professional with extensive background providing quality care in mental health facilities. Proven ability to build strong relationships with individuals of diverse backgrounds, offering nonjudgmental support. Adept at leveraging therapeutic approaches to reduce symptoms of mental illness and maximize client well-being.
Dedicated to promoting a safe and therapeutic environment for clients. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Work Experience
Caregiver
Caresify Home Care-Reading, PA
April 2023 to July 2024
I was a caregiver for my mother helping her with showers, dressing, medications, cooking, cleaning and laundry until her passing in July of 2024
Behavioral Health Technician
Haven Behavioral Hospital-Reading, PA
October 2022 to November 2023
Demonstrated ability to provide compassionate, patient-centered care and
• support to individuals with mental health and substance use disorders. Developed strong interpersonal skills while interacting with clients in a
• respectful and professional manner.
Maintained accurate documentation of client progress, assessments, treatment
• plans, and other related records.
Reported any changes in the patient's condition and suggested modifications to
• the treatment plan.
Provided crisis intervention services to clients experiencing behavioral health
• crises.
Provided care and monitoring of patients in seclusion or restraint.
• Participated in restraining combative patients as necessary. Customer Service Representative
Med-Ed-Reading, PA
January 2022 to September 2023
Maintained a high level of professionalism when dealing with difficult customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Provided exceptional customer service to ensure customer satisfaction.
• Demonstrated excellent communication skills, both verbal and written, in order
• to effectively interact with customers.
Resolved customer complaints promptly and efficiently.
• Developed strong customer relationships and loyalty through effective
• communication.
Maintained knowledge of company products to provide helpful suggestions and
• recommendations to customers.
Developed positive relationships with customers through friendly interactions.
• Responded to telephone inquiries and complaints following standard operating
• procedures.
Greeted customers by name and displayed respectful attitude, helping develop
• rapport with customer base and build lasting relationships. Addressed customers courteously using suitable methods and problem-solving
• skills.
Displayed strong organizational skills while managing multiple projects
• simultaneously.
Performed data entry tasks accurately and in a timely manner. PCA/Medication Technician
Morris Pace-Reading, PA
July 2020 to October 2022
Provided assistance with activities of daily living such as bathing, dressing,
• grooming and mobility.
Maintained a clean, safe environment within the home setting at all times.
• Performed vital signs monitoring including blood pressure, temperature, pulse
• rate and respiration rate.
Demonstrated expertise in providing compassionate, patient-centered care to a
• diverse population of clients.
Ensured compliance with all state regulations related to PCA duties and
• responsibilities.
Utilized problem solving skills to develop creative solutions when managing
• challenging behaviors.
Demonstrated strong organizational skills when managing multiple tasks
• simultaneously.
Award Ribbon Maker Rau Dog Shows,-Reading, PA
July 2012 to March 2020
Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and
• flexible.
Responded quickly to meet customer needs and resolve problems.
• Committed to delivering excellent customer service while working in a fast-
• paced environment.
Focused on learning new skills and staying updated with industry changes.
• Provided efficient and courteous service to customers at all times.
• Participated in ongoing training to enhance own job skills and knowledge. Harness Assembler
Fargo Assembly-Reading, PA
February 1999 to April 2008
Resolved any discrepancies related to material shortages or incorrect part
• numbers promptly.
Maintained accurate records of work performed during shift production
• processes.
Repaired damaged cables or rewired connections as needed due to defects or
• malfunctions.
Assembled and installed cables, wires, and harnesses in accordance with
• blueprints and schematics.
Identified wiring issues using electrical diagrams and drawings to troubleshoot
• problems.
Inspected completed harnesses for conformance to specifications prior to
• installation in the aircraft or other equipment. Education
GED
Reading Area Community College - Reading, PA
June 2007
Addiction Studies
Reading Area Community College - Reading, PA
Skills
• Assembly
• Organizational skills
• ADLs
• Menu Planning
• Hospital experience
• Project management
• Mental health counseling
• Cleaning
• Commercial cleaning
• Residential cleaning
Certifications and Licenses
Certified Medication Technician
CPR Certification
First Aid Certification
October 2023 to Present
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