Sales Manager Customer Success

MEGAN LEIGH NORRIS

*** ********* ******, ********* **, 30518 470-***-**** *****.**********@*****.*** LinkedIn URL: www.linkedin.com/in/mlnorris22

Business Development Account Executive Regional Sales

Customer-focused, self-motivated, and reliable sales manager with more than 10 years' experience exceeding company expectations by expanding client base and providing excellent customer service. Natural salesperson, time/territory management skills, strategic planning, driven, energetic relationship specialist looking for a progressive company to utilize my skills.

AREAS OF EXPERTISE

SaaS Cloud Technology

Microsoft Office Suite

Software Development

Channel Sales

Business Development

Account Development

Pipeline Management

Customer Centric

Salesforce CRM

Expert Negotiator

Hunter/Farmer Expert

Sales Strategy Development

Channel Sales

Team Collaboration

PROFESSIONAL EXPERIENCE

(N-3 Atlanta Atlanta, Ga.)

•Point of contact for Microsoft Dynamic customers, advocating for their interests and giving voice to their feedback.

•Provided support for SaaS-based related questions, assisting in management solutions.

•Designed an enterprise client onboarding process and managed all implementations to help drive adoption.

•Partnered with clients to establish clear business goals, timelines, priorities, and metrics for success.

•Demonstrated the value of Dynamics 365 by educating and showing users how to become more efficient and productive with the Microsoft Suite.

Key Achievements

Exceeded annual goals with a client renewal rate above 85% for over 500 companies.

Reduced churn rate by over 70% in 2019 and 2023.

Business Development Manager April 2014 – January 2019

(Tele-Net Marketing Solutions Athens, Ga.)

•Manage HP and Dell accounts through Salesforce, prospecting, and maintaining a pipeline using specific details about business drivers, budgets, and timelines.

•Called 80-90 accounts daily to inquire about their IT infrastructures. Asked questions about their current hardware and software. Offered recommendations for upgrades and improvements. Followed up with customers to ensure satisfaction.

•Supported all sales-based activities with marketing efforts, nurturing all phases of the sale cycle.

Key Achievements

Ranked top Business Development Representative and recognized for outstanding performance.

Won the "Hunter Award" for generating leads and producing new sales opportunities.

Exceeded team’s monthly goals for “cold calls,” increasing appointment setting by 70%.

Regional Sales Director December 2010 March 2014

(Enviro-Master Services Greenville, SC)

•Point of contact with existing and potential accounts seeking to enhance and sterilize public restrooms.

•Used in-dept industry and product knowledge, tailored Enviro-Masters sales approach, to meet business needs.

•Maintain high-level customer service while communicating the importance of Enviro-Masters weekly services and promoted hygiene products.

•Collaborate with other successful sale representatives from different territories to share best strategies to position my team for success.

Key Achievements

Successfully acquired 30+ new accounts in 6 months, contributing to a 25% growth in customer base.

Built a robust sales pipeline that increased the future forecasted sales by 40%.

EDUCATION

Bachelor of Science in Management GPA (3.6) (University of Phoenix) May 2014

Contact this candidate