Customer Service Representative
Resume:
KATRINA
SMILEY
LOVELYNN****@GMA
IL.COM
Spencer, OK 73084
SUMMARY
Dedicated Janitorial Services Supervisor focused on maximizing team efficiency and skill with
direct leadership and training strategies. Knowledgeable about safe chemical handling and
cleaning techniques. Operates with clear standards for quality and performance. Motivational
leader and organizational problem-solver with advanced supervisory, team building and
customer service skills. Experience stepping into roles and quickly making positive changes to
drive company success. Focused on using training, monitoring and morale-building techniques
to maximize employee engagement and performance. Personable and dedicated Customer
Service Representative with extensive experience in Customer Service industry. Solid team
player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Articulate,
enthusiastic and results-oriented with demonstrated passion for building relationships,
cultivating partnerships and growing businesses. Detailed Client Service Associate known for
having great organizational skills. Gifted at working with all types of customers. Looking for a
new role where hard work and dedication will be highly valued.
SKILLS
@ Technical Proficiency @ Honest and Ethical
© Problem Resolution @ Cash Handling
© Onboarding and Orientation © Customer Service
@ Employee Coaching and Motivation @ POS Systems
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Staff Supervision
EXPERIENCE
Janitorial Manager
Oklahoma City, OK
JDM Steel/ Feb 2010 to Jun 2021
© Trained staff to follow team standards and use efficient techniques.
© Checked quality of work regularly through inspections and official assessments.
© Kept team safe by verifying proper use of safety equipment and techniques, and
correcting missteps.
Managed team supplies to maintain budgets and meet work demands.
®@ Achieved adequate coverage for jobs by setting effective schedules and assigning tasks
to each worker.
Customer Service Representative
Oklahoma City, OK
SYNQ/ May 2007 to Nov 2009
© Promoted high customer satisfaction by resolving problems with knowledgeable and
friendly service.
@ Answered incoming calls and emails, providing frontline customer support or
assistance with product and service transactions.
@ Remained calm and professional in stressful circumstances and effectively diffused
tense situations.
© Answered inbound calls, chats and emails to facilitate customer service.
© Demonstrated excellent communication skills in resolving product and consumer
complaints.
Cashier Assistant
Oklahoma City, OK
Circle K/ Apr 2003 to Feb 2008
© Assisted with customer requests and answered questions to improve satisfaction.
@ Interacted politely with customers to promote quality service during checkout.
© Issued receipts, change and refunds to customers to promote smooth operations.
© Swept and mopped front end during shifts to maintain professional appearance.
© Backed up cashiers ringing up large number of customers by bagging products.
Cashier
Oklahoma City, OK
Homeland Grocery Store/ Feb 2000 to Mar 2003
© Operated cash register or POS system to receive payment by cash, check and credit
card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and
engagement skills.
EDUCATION AND TRAINING
Associate of Science: Criminal Justice
University of Arkansas At Little Rock Feb 2017
Little Rock, AR
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