Customer Service Accounts Payable

Elizabeth Taylor

SKILLS

Negotiation and sales

Attention to detail

Problem analysis/solving

Organization

Analytical thinking

People-oriented

Microsoft Word, Excel, Outlook

Order entry and processing

Customer support

Internet Research

PROFESSIONAL EXPERIENCE:

Bruekner Group USA May 2024 – September 2024

Customer Service Coordinator (Temporary)

Handled high-volume emailed orders, resolving purchase, delivery and repair issues with high level of accuracy and efficiency, using Sage S4 software.

Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.

Managed wide variety of customer service and administrative tasks to resolve issues quickly and efficiently.

Provided an elevated customer experience to generate a loyal customer base.

Opened new accounts and provided customer service on existing accounts.

Assisted customer before, during and after purchases to satisfy customer needs.

TURBOCAM International February 2024 – March 2024

Office Assistant (Temporary via The Nagler Group)

Front desk coordination

Handling inbound calls and transferring as needed

Ad hoc administrative projects

Associated Buyers 2023 – January 2024

Accounts Payable Specialist (Temporary)

Managing accounts payable using accounting software Sage X3

Download pertinent information to MS Excel and manipulate data to appropriate managers.

Handling accounts payable for separate entities and vendors

Analyzing workflow processes

Establishing and maintaining relationships with new and existing vendors

Ensuring bills are paid in a timely and accurate manner.

Comparing purchase orders, prices, terms of payment and other charges

Processing transactions and performing accounting duties such as account maintenance.

The Granite Group 1982 – 2007

Receptionist

Receiving visitors at the front desk by greeting, welcoming, direction and announcing them appropriately.

Answering screening and forwarding incoming phone calls.

Receiving and sorting daily mail.

Order front office supplies and keep inventory of stock.

Update calendars and schedule meeting.

Perform other clerical receptionist duties such as filing, photocopying, and transcribing and fasting

Accounts Receivable Specialist

Process customer payments and apply them to customer accounts.

Reconcile customer accounts to ensure accuracy.

Resolve customer billing disputes.

Generate and send invoices to customers.

Follow up with customers regarding overdue payments.

Prepare and submit customer statements.

Assist with mount end closing activities.

Assist with other accounting tasks as needed.

Accounts Payable Specialist

Opened incoming mail, for vendor invoices.

Matched vendor invoices to purchase orders and packing slips.

Used accounting software (SHIMS) Supply House Inventory Management System to reconcile vendor invoices for accuracy.

Entered vendor invoices into accounts payable system.

Generated reports for bi-weekly check runs.

Printed and mailed out vendor payments.

Purchasing Agent

Sourced vendors based on price, availability, necessity, and logistical expenses.

Assessing vendors and their offerings with in-person visits, and interviews.

Negotiated agreements for best possible price and availability.

Collaborating with various internal departments to ensure that the customer needs are fulfilled.

Coordinated with shipping agencies to ensure timely deliveries and oversee the integrity and quality of delivered products.

Authorized payments and managed purchasing expenses with meticulous record-keeping.

Receiving Clerk

Properly accounting for the location of incoming products

Assuring that there are no damaged items are received.

Comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list.

Collaborating with individual product to develop a schedule for products that need to be assembled and display.

Updating the product inventory as products are received and added to the inventory.

Packaging products for return to vendors and filling out any paperwork necessary.

Inside Sales Representative

Developed new sales opportunities using outbound cold calls, and lead follow ups.

Communicated with customers to achieve what their needs and requirements are.

Answering customers’ question, resolving their concerns and providing additional information via calls or emails.

Researching for new leads

Upselling new products and services.

Customer Service Representative

Handled high-volume inbound calls, resolving purchase, delivery and repair issues with high level of accuracy and efficiency.

Assisted supervisor training and mentoring new customer service reps improving production for new employees.

Acted as point-of-contact for difficult-to-handle calls with superior ability to resolve problems quickly.

Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.

Managed wide variety of customer service and administrative tasks to resolve issues quickly and efficiently.

Asked open-ended questions to assess customer needs.

Provided an elevated customer experience to generate a loyal customer base.

Opened new accounts and provided customer service on existing accounts.

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