Customer Service A Business
Resume:
San Jose CA *****
*************@*****.***
Marilyn Presho
I am looking for an opportunity to obtain employment; within a business, where my skills and abilities can be used to enhance the company’s productivity &/or profitability. While achieving my personal goals. I am looking for an opportunity that will enhance personal growth as well as professional growth and advancement within the company.
SKILLS
● Excellent and Effective Communication skills both written and verbally
● Excellent Leadership skills independently and in a group setting
● Excellent Customer service/or Social Skills
● Problem Solving and Analytical Skills
● Fast Learning Skills and very adaptable to a diversity of people and/or situations
● Dedicated to the success of myself and others; meaning, I work hard and am willing to do anything extra if needed for the benefit of my co-workers or the company I work for.
● Ability to multitask and make deadlines
● Detail oriented and well organized
● Knowledge of all ADA Laws, 2 Defensive Driving Courses, Certified in CPR/BLS/First Aid, WheelChair Certified, Medically Cleared and Permitted by SJPD
● Covid Vaccinated/Boosted
EXPERIENCE
Jurmaine Medical Group Training Facility, San Jose,CA-CPR/BLS Instructor May 2017-Current
● Responsible for having all equipment, information, & materials so the students can learn, practice, and test to obtain their certification to administer CPR.
● Responsible for making sure that all the materials and information given to students is up to code with all regulations and standards of ARC & AHA.
● Responsible for making sure that the students & that they are able to practice independently and as a team to administer CPR as well as the use of AED.
● Responsible for observing the students administer cpr, correct all tests prior to giving out cpr card
● Responsible for sanitation of all equipment prior to start of next class
● Responsible for record keeping of all students trained to the standard of ARC & AHA
Jordan Security and Executive Protection, San Jose, CA - Security Officer September 2023-Present
● Responsible for the safety of the entire location/event assigned to and all its employees/guests
● Responsible for the security check of the guests that enter as directed per assignment
● Responsible for the safety of the event as well as the parking lot to the event
● Responsible for the safety of the athletes or performers at the event
● Responsible for making sure guests follow all rules and guidelines of the event to the standard of the host.
● Responsible for being of a sober mind and submitting to random drug testing
● Responsible for a professional appearance and professional demeanor at all times in all situations.
● Responsible for being able to diffuse situations in a professional manner and in a way that does not affect other guests to the best of my ability
● Responsible for being on time to all locations as directed to for knowing parking, break locations, and timing.
● Responsible for the closing of the event and making sure all guests make it out and safely.
Starrlight Enterprise & Transportation, San Jose, CA-Taxi Driver July 2016 - March 2019
● Responsible for providing the vehicle of transportation, the cleanliness of the vehicle, maintenance, safety, as well as the monthly fees for use of vehicle and insurance fees
● Responsible for communication with dispatch to know locations and routes to and from clients as well as their destination
● Responsible for safety of all passengers in the vehicle
● Responsible for knowing all ADA Laws, standards, and procedures
● Responsible for random drug testing, medical clearance, and permitting thru the SJPD and all fees associated with the upkeep of the permits
● Responsible for all defensive driving courses required and costs associated with the class and certificate of completion
● Responsible for wheelchair certification and the proper loading, unloading, and locking in of patients in a wheelchair into and out of a vehicle
● Responsible for knowing who I am picking up and where I am taking them to
● Responsible for all equipment needed to safely transport clients, medical equipment and for all devices needed to communicate effectively with dispatch as needed.
● Responsible for understanding my job responsibilities outlined and maintaining a professional appearance and attitude while at work and with all clients
● Responsible for paying all taxes and for all Covid Regulations and New laws. SeeGrins RV, Gilroy, CA-Receptionist, Greeter, Sales Floor Lead July 2012 - August 2015
● Responsible for all office duties and use of all applications related to the office work such as: Microsoft Office, Suite, Word, Database, Excel, Access, Spreadsheet, and PowerPoint.
● Responsible for answering multi-phone lines, transferring of calls within the company, and delivering messages to proper departments when necessary.
● Responsible for all notices to be posted or given to all guests and employees
● Responsible for all mail and delivery to its proper department as well as making sure the mail going out is done on time with proper postage.
● Responsible for greeting every guest that walks onto the lot, getting their contact information, and teaming them up with a sales rep.
● Responsible for the observation of the sales reps and keeping a daily log of the rep and the guests in all steps of the sales process.
● Responsible for the weekly reports of each sales rep to upper management as well as the owner to ensure proper protocol throughout the sales process and also to ensure excellent customer service as well as proper training of the sales reps in order to enhance the company's performance as well as profitablilty.
● Responsible for all customer follow up daily and keeping a record of that for the owner.
Antonias Janitorial Service San Jose, CA -Janitorial Supervisor 2007-2010
● Responsible for keeping records of all customers served as well as all workers worked
● Responsible for keeping all cleaning supplies stocked and purchasing more when needed before running out
● Making sure all cleaners helping were educated on chemicals and cleaning standards
● Responsible for making sure each job had the right amount of cleaners and the right amount of equipment.
● Making sure everyone got paid on time
● Responsible for the overall satisfaction of the customer
● Responsible for keeping a professional appearance at all times EDUCATION
Upton HighSchool, Upton, Wyoming-Diploma
August 1996-June2000
EWC, Torrington, Wyoming-Certificate of Computer Literacy & Keyboarding June 2001
Wyotek, Fremont, CA-Engine Mechanics Certification September 2005
Arizona State University Global Campus-Degree in Criminal and Social Justice January 2022-Present
AWARDS & CERTIFICATES
Presidential Achievement Award-Upton HighSchool, Upton Wyoming Legacy of Life Award- Informed Choices, Gilroy, CA CPR/BLS/FIRST AID Certification
Wheelchair Certification
Defensive Driving Certification
Job Readiness Certification
Computer Literacy & Keyboarding Certificate
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