Operations Manager Emergency Services

KENNETH KELLY

**************@*****.*** 850-***-**** 8893 Old Woodville Road, Tallahassee, FL 32305

PROFESSIONAL SUMMARY

Dependable Operations Manager with 5+ years of experience in team management while leading and supporting a 24-hour emergency services team and providing shelter to people experiencing homelessness. Proven ability to multi-task in high-stress, dynamic environments while providing excellent service. Adept at facility and appliance maintenance and minimizing safety hazards. Well versed with maintenance troubleshooting and repair with attention to detail and focus on quality and efficiency.

EXPERIENCE

October 2018 – May 2021

Operations Manager, The Kearney Center

Leads 20+ employees to provide comprehensive emergency services to people experiencing homelessness at the Kearney Center.

Established clear procedures and train team to implement 24hr operations, 365 days a year.

Served an average of 365 people on a nightly basis providing food, showers, laundry services, and safe shelter accommodations.

Reorganized the provision of shelter services for persons experiencing homelessness at Kearney Center to three “non-congregate” shelter sites at motels and apartments in response to COVID-19.

Adhere to agency safety regulations- Fire safety/hurricane preparedness/active shooter/OSHA compliance.

October 2015 – October 2018

Emergency Shelter Supervisor, The Kearney Center

Led the Kearney Center’s Direct Care team on the evening shift to provide emergency services including shelter, food, hygiene and essential needs for an average of 365 people experiencing homelessness on a nightly basis.

Managed all aspects of the shelter in the evening including staff management and training, scheduling, and inventory and provision of supplies.

Interview, process, and place homeless persons in safe shelter.

Assist homeless individuals in accessing resources.

Attention to safety, respect and dignity to people being served.

Worked closely with community partners such as law enforcement, emergency medical service, and the fire department.

EDUCATION

2013 GED

KEY SKILLS AND CERTIFICATIONS

·Materials requisition

·Thriving under pressure

·Leadership

·Problem Solving

·Adaptability

·Safety Management

·Crisis Management

·Inventory replenishment

·Equipment troubleshooting and repair

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