Travel Agent Mail Clerk
Resume:
Lakeisha Hill
EXPERIENCED & QUALIFIED
Charlotte, NC 28213
**************@*****.***
To obtain employment that will utilize my past experience and provide opportunity for growth in upward mobility, and compensate with a competitive salary. Authorized to work in the US for any employer
Work Experience
Travel Agent
Hills' Dreamworks Travel Destinations-Charlotte, NC December 2020 to Present
I am the CEO of DreamWorks Travel Destinations. I create vacation packages, create special ads & videos. I am devoted in helping all of my clients create the best experience within their budget; while building trust, awesome relationships and loving what I do. Mail Clerk Supervisor
JP MORGAN- Manpower-Charlotte, NC
March 2009 to Present
Responsible for providing proper training with knowledge of the performing the basic essentials for the job on the production floor; by assorting all tax forms as well as other informative documents and processing payments such as, all US Treasury checks.
Concessions Supervisor
LEVY RESTURANTS- Spectrum Center-Charlotte, NC
March 2022 to November 2023
Precisely counted product inventory sales, creating and maintaining attentive satisfactory service to all guests, while working with staff members in various departments & other supporting properties. Independently training new recruited employees in company practices and procedures. PSE Mail Processing Clerk
US Posal Service-Ballantyne-Charlotte, NC
August 2021 to August 2021
SETTING UP EQUIPMENT, DELIVERING PACKAGES ON FLOATS TO MAIL CARRIER'S WORK STATIONS, SCANNING AND SORTING OUT PACKAGES TO DELIVERED BY CARRIERS, AND PULLING & UNLOADING PACKAGES FROM THE LOADING DOCK.
Housekeeping
HILTON CHARLOTTE CENTER CITY-Charlotte, NC
September 2017 to March 2020
cleaning rooms, making beds up daily by changing sheets, pillow cases, vacuuming, stocking the coffee station, cleaning the bathrooms while upholding a uniformed look to the company's standards & accompanying any of the guests requests in providing a great experience during their stay. Laundry and Housekeeping
HILTON CHARLOTTE EXECUTIVE PARK-Charlotte, NC
September 2014 to August 2017
Checked for vacancy and stay-overs, cleaning rooms, making beds up daily by changing sheets, pillow cases, vacuuming, stocking the coffee station, cleaning the bathrooms while upholding a uniformed look to the company's standards & accompanying any of the guests requests in providing a great experience during their stay.
Certified Tax Preparer/ CCSR
LIBERTY TAX SERVICE-Charlotte, NC
September 2013 to April 2014
Responsible for answering the phones, greeting all clients with offering refreshments, appointment scheduler, making phone calls for client follow-up and prior year returning clients, answering all tax relating questions, filing tax returns.
Operations Clerk II
WELLS FARGO DISTRIBUTION CENTER-Charlotte, NC
October 2013 to December 2013
Processing letters, folders and vital information for customers, while maintaining a professional manner and producing quality control to company's standards. Concessions Supervisor
LEVY RESTURANTS at Bobcats Arena-Charlotte, NC
January 2006 to November 2007
Precisely counted product inventory sales, responsible for reporting and recording nightly event sales, trustworthy with cash handling pickups and deposits from the bank room, maintaining attentive satisfactory service to my guests. Independently trained new recruited employees in company practices and procedures.
Assistant Manager
AMF Lanes- University-Charlotte, NC
December 2004 to January 2006
Accurately expedited orders to customers' satisfaction. Provided training to new staff members. In charge of inventory ordering & managing cost of produce. Prep and cook to order meals. Cash handling and reporting all sales at the end of each shift. Maintained a friendly rapport with customers by giving outstanding, personalized attention; thereby creating a fun-family atmosphere.
Education
HIGH SCHOOL DIPLOMA
Garinger High School - Charlotte, NC
1998 to 2000
Skills
• Restaurant experience
• Shift management
• Cash register
• Cash handling
• Leadership
• Quality control
• Security
• Cooking
• Customer service
• Tax experience
• Organizational skills
• Communication skills
• Computer skills
• English
• Hospitality
• Hotel experience
• Time management
• Food service
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Events management
• Supervising experience
• Banking
• Recruiting
• Assistant Manager Experience
• Laundry
Awards
OUTSTANDING CUSTOMER SERVICE
September 2007
Was awarded by my manager with a gift card for providing great customer service. Certifications and Licenses
Certified Tax Preparer
December 2014 to January 2015
ServSafe
July 2023 to Present
Food Handler Certification
Assessments
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
March 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Cleaner fit — Proficient
December 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cooking skills: Basic food preparation — Proficient January 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
TEAM LEAD VOLUNTEER
November 2006 to August 2008
Volunteered as a team member for the democratic campaign, registering residents to vote.
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