Customer Service Puerto Rico

Robert Becerril Rosado

** ***** ******* **, *******, NC 27527

Phone: 571-***-**** Email: ********************@*****.*** Objective

Dynamic and results-driven professional with over 15 years of experience in management, operations, and customer service. Strong interpersonal and communication skills, fully bilingual in English and Spanish. Proven leadership ability to motivate teams and deliver excellent service while maintaining a focus on business objectives. Skilled in staff management, payroll processing, recruitment, inventory control, and sales performance optimization.

Education

Inter-American University of Puerto Rico

Bachelor of Business Administration (Major in Business Administration) Location: Puerto Rico

Professional Experience

Unit Coordinator

Holly Hill Hospital – Raleigh, NC

November 2022 – Present

• Plan and organize daily operations for a team, ensuring smooth and efficient workflow.

• Provide high-level customer service to patients, staff, and visitors, ensuring a supportive environment.

• Maintain accurate and detailed records related to patient care and staff assignments.

• Monitor team performance and provide coaching to ensure adherence to policies and procedures. Staffing Supervisor

Onin Staffing – Raleigh, NC

June 2021 – October 2022

• Supervised an average of 120 employees, with seasonal fluctuations up to 160 employees.

• Managed daily attendance, processed payroll, and ensured timely and accurate documentation.

• Recruited and onboarded new staff, while also managing employee assignments and terminations.

• Coordinated with clients to ensure staffing needs were met efficiently and effectively. Manager

Sprint by Fast Wireless – Sanford, NC

May 2017 – June 2021

• Led and supervised 2 assistant managers and 8 employees, providing direction and training.

• Analyzed P&L reports to identify opportunities for cost control and inventory management.

• Ensured team consistently met sales goals and maintained high customer satisfaction.

• Managed inventory and controlled loss prevention through strategic analysis and improvements.

Manager

Church’s Chicken – Santurce, Puerto Rico

May 2007 – April 2017

• Supervised 2 assistant managers and a team of 30 employees.

• In charge of hiring, staff development, and maintaining public relations with neighboring businesses.

• Ensured excellent customer service and upheld brand standards in all operational activities.

• Oversaw inventory management, purchasing, and staff scheduling. Manager

Denny’s Restaurant – Bayamon, Puerto Rico

July 1998 – May 2007

• Managed a team of 3 assistant managers and 50 employees.

• Responsible for overseeing all operational aspects, including inventory, purchases, and staff management.

• Ensured compliance with health regulations and maintained operational efficiency.

• Developed strategies to improve customer satisfaction and team performance. Skills

• Bilingual (Spanish/English) – Fluent in both languages, enabling effective communication in diverse settings.

• Leadership – Proven ability to lead, motivate, and develop teams to achieve goals and maintain high standards.

• Customer Service – Strong interpersonal skills and a customer-first approach.

• Crisis Management – Skilled in handling stressful situations with tact and professionalism.

• Organization – Exceptional organizational skills with a focus on detail and process improvement.

• Operational Management – Experienced in inventory control, payroll, and team coordination.

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