Customer Service Account Manager

REBECCA PINSON

Kyle, TX 737-***-**** ************@*******.***

Skillfully direct programming for martial arts with demonstrated record of accomplishment in boosting viewership without exceeding budget targets. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with general public to produce informative and entertaining programs. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.

WORK EXPERIENCE

Customer Service

05/2023 to Present

AutoZone Inc

1115B Main St Buda,TX 78610

Greet customers, look up parts by computer, help them find the parts, check customers out,unload weekly truck Customer Service

03/2023 to 05/2023

WalMart, Inc

5754 Kyle Parkway Kyle, TX 78640

Greet customers, watch self checkout, straighten and clean area, check out customers Fulfillment Center Representative

11/2021 to 05/2022

Amazon, Inc

14801 Campo del Sol Parkway Buda, TX 78610

Work on production line receiving orders, scanning them in, get ready for delivery Seasonal position Program Director,

06/2017 to 01/2020

Impact Martial Arts

Austin, TX

Maintained and updated all project related documents. Answered phones

Set appointments

Enroll new members

Heavy Machinery Operator

07/2015 to 02/2017

Virco Corporation

Conway, AR

Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.

Operated machining equipment safely and efficiently with team of operators. Trained in diverse pieces of equipment and useful attachments to handle any team need. Assembled school desks with riveting and power tools. Shaped metal and put together metal folding chairs using heavy machinery Call Center Supervisor

01/2015 to 05/2016

Liberty Tax

Clinton, AR

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Prepared reports to assist business leaders with key decision making and strategic operational planning. Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.

Managed personnel, including scheduling for agents and product specialists to foster increased productivity.

Dietary Aide,

01/2015 to 01/2016

Creekside Rehabilitation

Yellville, AR

Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize productivity.

Served specific meals to patients with special dietary needs. Maintained strict levels of cleanliness for tables, floors and prep areas. Home Healthcare Provider

01/2012 to 10/2014

Earl Miller/Mary Hughes

Austin, TX

Delivered compassionate care to improve and enhance patient lives. Maintained clean, safe and well-organized patient environment. Monitored progress and documented patient health status changes, keeping healthcare team updated. Administered medication as directed by physician.

Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops. Lived in residence

Waitress/Cook,

07/2012 to 10/2013

Marshall Restaurant

Marshall, AR

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Used cash registers and credit card machines to cash out customers. Greeted new customers, discussed specials and took drink orders. Supervised restocking of salad bar and buffet for lunch and dinner service. Kept server areas clean and stocked to increase efficiency while working tables. Bussed and reset tables to keep dining room and work areas clean. Cooked meals

Waitress

02/2007 to 05/2010

Kelley's Country Kitchen

Marshall, AR

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bussed and reset tables to keep dining room and work areas clean. Greeted new customers, discussed specials and took drink orders. Kept server areas clean and stocked to increase efficiency while working tables. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Used cash registers and credit card machines to cash out customers. Account Manager

01/2004 to 08/2006

American Healthcare Options

Austin, TX

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Built and strengthened long-lasting client relationships based on accurate price quotes and customer- centric terms.

Listened attentively to client feedback and worked with product development team to introduce new invitro-fertilization services.

SKILLS

Customer service experience -

Effective leader

Patient Care

Cleaning and Preparation

Home Health Care

Point of Sale Knowledge

Food Preparation

Order Accuracy

Guest Relations Management

Food Preparation

Kitchen equipment operation and maintenance

EDUCATION

JaclC. Hays High School

High school or equivalent

Required

Buda, TX

05/1981 to 05/1985

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