Delivery Driver Customer Support
Resume:
Tonya Heade
Casa Grande, AZ *****
********@*****.***
Seeking,Willing,and Ready for a career I enjoy and deserve. Work History
Delivery Driver
DoorDash. - Phoenix, AZ
March 2018 to Present
● I am dispatched to a restaurant or store, depending on the order type.
● I coordinate with employees to pick up customers orders, and deliver the items to their home, or work.
● I spend a lot of time communicating with employees and customers, ensuring all orders are complete.
● I also shop and deliver items from grocery stores.
● I have to pick each item, and ensure they are the correct size, brand and style.
● I then check out at the register and follow navigation to deliver to customer.
● I have excellent experience in working mobile applications and devices. Field Underwriter
Family First Life
Casa Grande, AZ
● I am currently being contacted with several carriers and am offering my clients final expense protection.
Dispatcher/Customer Support
Lees Logistics
March2013 to June 2017
● Manage Operators schedule and organize calendar
● Find, research, quote and reserve load inquiries.
● Dispatch drivers to pick up loads, communicating with operators during transport.
● Navigate Emergency Services for
Operatirs
● Schedule and locate Service Stations
for Operators.
● Ensure Drivers Update ODOT info and
Insurance.
● Ensure Operators accuracy in trip journal.
● Maintain communication with Fleet during Trips and Lay overs.
● Ensure Operators are within legal drive time.
● Manage all other operator/dispatch/client needs. Customer Service/Sales Representative
I.T.C international Telephonic Communications-New Philadelphia, April 2003 to May 2010
● Calls were random and done from a computer in my cubical.
● Identify and verify customers contact and personal information with Bank info on file.
● Read a scripted, verbatim introduction to gain clients interest.
● Transition to qualification questions promptlu
● Explained Accidental Death and Dismemberment benefits, ensuring to emphasize on the unique benefits
● Congratulate Client for qualifying for the final step! (Praise for her hard work on her credit)
● Transfer call to agent to process payment and finalize application.
● Learned how to proceed by tone of voice, adjusting to the clients lead
● Ability to read and memorize scripts
● Gained confidence in speaking to people from all means and places.
● Ensured customers contact information is up to date.
● Respect and protect confidential information.
● Enjoyed a competive nature involved with making quota and striving for the incentives.(Such as bonus pay.)
● Learned how to deal with unhappy customers and how to defuse tension.
● Worked In a busy, loud, fast paced environment, and learned how to focus on task on hand.
● Also sold overdraft protection.
● Slightly easier then ADD, but still dealt with stressed customers and how to gain thier trust and confidence.
● Had to learn computer data base and navigate from screen to screen.
● Learned patience and became determined to keep going, not.allowiing anything to deter my day
Education
High school diploma - 2003
Buckeye Career Center –Cosmotology
New Philadelphia, OH
Skills
● Mobile application
● Computer management
● Project Management
● Social listening
● Managing money
● Creative thinking
● Problem solving
● Telemarketing
● Optimistic
● Fast learner
● Delivery Driver Experience
● Mortgage/ insurance Inspection
● Medical Currier
● 1099 contractor
● Route Driving
● Android
● Buisness managment educa
● Paralegal work
● Nonprofit Founder
● Engaged in helping Community
● Goal Oriented
● Case aid
● Finacial planner
● Outbound sales
● Basic maths
● Cold calling
● Customer support (10+ years)
● Dispatch
● Inside sales
● Leadship Roles
● Entrepreneurship
● Marketing
● Independent Agent/Broker
● Auditing/Merchandising
● Customer relationship management
● Underwriting
Certifications and License
● Driver's License
● March 2003 to December 2028
● Life and Health Producers license
● April 2023 to March 2024
● Arizona Life and Health, accident and sickness producers license.
● Mortgage Inspection certification
● 07/11/2024
● National Caregiver certificate Program
● 09/23/23
Additional Information -Authorized to work in the US
-Willing to relocate Anywhere
Tonya Spent her 20's caring for her elderly grandparents. During this time, she was taking classes at Kent State University. Right before she moved on from care giving, she gave birth to her son. He has now started school full-time, so Tonya has spent her time networking in the Insurance Industry.
Searching for her passion, she has always become a National certified Care Giver, along with Certified Mortgage Inspector.
With the goal of Entrepreneur, Tonya founded Honest Living Housing. A Nonprofit organization that is focused on her communities needs. Honest Living is in start up phase and is in the process of seeking funding to become 501c3 Status with the Federal government.
With little options available until the organization is Federally recognized, Tonya is willing to do WHATEVER it takes to what’ensure the success of Honest Living Housing. Tonya is seeking 1099 contacted positions so she can obtain the resources needed to achieve her dream and help others while doing so.
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