Customer Service Human Resources

LaSonda Carter

Phone: 317-***-****

Email: **************@*****.***

Highly exceptional professional with over 16 years of management and customer service experience seeking a position within an organization where I can continue to use my expertise to help the company meet and surpass its goals; expert in analyzing data, resolving problems, and providing superior analytical and consulting skills; an individual with proven leadership and the ability to work effectively with executive staff, senior management, and administrative staff; consistently praised by my peers as an efficient hard worker and mentor.

Areas Of Expertise

Accounts Payable/Payroll

Human Resources

Operations Management

Inventory Reports

Policies & Procedures

Customer Service

Employee Relations/Benefits

Financial Management

Calendar Maintenance

Customer Care/Follow Up

Conflict Resolution

Confidentiality

Record/Inventory Control

Vendor Logistics

Workplace Diversity

Training & Mentoring

Document Management

Phone Systems

Written/Oral Communication

Bookkeeping

Project Management

Team Building

Performance Improvement

Time & Attendance

Education & Professional Development

Martin University; Degree in Business Administration [2002]

Expert level in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Core Administrative Competencies

Ability to work and beat deadlines, multitasking and work prioritization.

Energetic individual with strong work ethics and professional goals; expert in acquiring, validating, and analyzing information.

Demonstrate a high level of professionalism when communicating with others on the team and management.

Skilled in applying methods to assess and/or make recommendations for improving effectiveness and efficiency.

Critical thinker that meets challenges head on; work well in stressful situations in a fast-paced setting.

Create a daily plan of action to organize tasks to complete jobs effectively and within the allotted time.

Anticipates variations in practice and is proactive in implementing interventions to ensure quality.

Excellent track record in designing and implementing plans for staff recruitment and development.

Applies skill in peer review to promote a culture of excellence.

Information gathering and management decision-making.

Professional Experience

People Ready 2022-Current

Staff Specialist

Provide guidance relating to administering time and attendance; process procurement requests; reimbursable agreements, and records management; research HR policies and procedures and provide direction to hiring managers; work with financial reports and tracking expenses.

Maintain all necessary documentation for reimbursable and interagency agreements, to include cost estimate worksheets, determination, and findings.

Oversee personal property management; procurement request, security, health, and safety issues; mail delivery, record and file maintenance, travel guidance, space management, housekeeping, and other administrative services.

Review payroll information and resolve discrepancies utilizing e-mail and other communication mechanisms to transmit information in a timely manner while maintaining confidential personnel files.

Educate and counsel team to make them aware of and understand company benefits, compensation, and incentive plans.

Maintain current knowledge of HR-related laws, legislation, and trends. (Ex: FMLA, ADA, HIPPA, Health Care Reform).

Prepare department's reports, memos, and all confidential information as per employees' request.

Develop queries and generate reports for the department and internal clients.

Assists employees and management in the interpretation and communication of Human Resources policies, procedures, programs, and the Employee Handbook and ensure that any employee concerns are addressed.

Review all outgoing correspondence for procedural and grammatical accuracy; generate documents and reports, letters, presentations, and other communication materials for internal distribution via Microsoft Office Suite and PowerPoint; type and spell-check documents; create graphs and other displays; compile with document retention policies and acted as liaison for questions related to communication.

Arrange meetings from beginning through conclusion; contact and verify participants availability; handle event coordination, i.e., room logistics, catering, A/V equipment, attendance log, sign-in sheets, and name tags.

Process travel authorizations/vouchers and check requests for senior staff including all necessary documents to ensure timely delivery.

Provide advice, guidance, and assistance to internal and external customers regarding administrative requirements, programs, procedures, policies, and systems within the organization served.

Monitor accruals and monthly budget detail; verify availability to support funding requests; review and approve check requests.

Create and implement administrative procedures leading to an efficient, productive environment; establish new employee handbooks and protocol.

Order and maintain supplies for multiple units including creating requisitions, track purchases, and maintain current files for new office equipment contracts.

Accomplishments

Entrusted to work and uphold protocol within corporate office among high-level executives.

Praised for the ability to solve difficult problems independently and efficiently.

Rebirth Community Ministries 1995-Current

President (Part-time) (501c3 Non-Profit)

Work closely with the Vice President to effectively and efficiently performed all duties to run the office.

Overhaul recordkeeping system from manual to computer based.

Represent the Division of Ministries in appropriate denominational settings, including the General Cabinet, General Board, Administrative Committee and General Assembly and carries recommendations, resolutions, and reports to the appropriate plenary bodies.

Facilitate the connection of the ministries with the global church and the world and promote its faithful participation in interfaith communities.

Supervise the administration and management of the financial resources of DOM; work with the treasurer in preparing the budget and formulating proposals for allocations; seek additional resources and endowments through oversight.

Make periodic visits to partner churches and institutions overseas.

Oversee the administration and implementation of policies and tasks defined by the Board of Directors.

Provide general leadership, planning and coordination for the development and implementation of the mission program.

Ensure personal and professional growth, equitable compensation, a collegial working environment, and achievement of the goals.

Carry responsibility for wage and salary administration and all other functions related to human resources.

Accomplishments

Skilled at negotiating and approving agreements and/or contracts.

Kingdom Kidz Academy 2007-2020

President

Planned, organized, maintained, and managed the operations of the Academy.

Hired, evaluated, trained, disciplined, and recommended dismissal of staff as necessary.

Developed, recommended, and administered policies, procedures, and processes in support of Academy operations; implemented and monitored compliance with approved policies, procedures, and processes.

Ensured compliance with applicable grant requirements and state licensing requirements, including sanitation, fire, and CSD regulations.

Participated in the development and administration of the Academy budget; coordinated the allocation of resources following budget approval; recommended approval of expenditures.

Collected and analyzed a variety of complex data and information; performed statistical analysis and summarized findings in applicable reports or other communication mediums.

Participated in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.

Served as a liaison with other departments within the Academy, the community, and external agencies in order to provide information on available resources, programs, and/or services.

Accomplishments

Successfully oversaw and managed the budgetary and financial activities.

Broadened and maintained an extensive network of contacts and clients.

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