Customer Service Representative

Mia Jackson

Objective

Focused professional with more than four years’ experience working in a call center environment who possesses strong leadership skills and takes great pride in offering quality customer service while exceeding to obtain top company goals.

Everise

Remote Customer Service Representative August 2021 – Dec 2021

• Professionally handle a high volume of incoming calls

• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

• Ability to utilize and navigate multiple systems simultaneously

• Be dependable and meet all attendance requirements

• Resolve customer issues via one call resolution guidelines and/or escalated process

• Meet or exceed company and client performance metrics

• Maintain a balance between company policy and client benefit in decision making

• Responsible for call disposition or compiling and documenting customer information as required

TekSystem

Remote Customer Service Representative May 2020 - May 2021

Handled high volume calls of covid vaccine inquiries, locations for vaccination and process

Alliancerx- Irving

ARX Core PCC June 2018- March 2020

Customer Service Representative

Handle inbound calls to provide needs to Pts to get meds in a timely manner

Assist Pts in setting up orders for specialty meds

Reach out to MDO to get scripts for pts

Enroll Pts in New Pt/New enrollment

Maximus – Las Colinas, TX March 2016 – September 2016

Customer Service Representative

Provided accurate and appropriate information in response to customer inquiries

Handled outbound calls to provide health care needs of our Nation’s Veterans

Under this program, eligible Veterans can obtain approved care in their community, covered under the Veteran’s Affairs

Assisted Veteran’s via outbound calls to facilities to schedule appointments that meet the episode of care requested

Provided information to facilities and doctors, as needed, regarding Veteran’s specifications

Assisted in finding a provider that would meet the needs of the Veteran’s specifications

Scheduled, coordinated, and confirmed appointments and entered into system

Worked daily with Medconnect and eEligibility.

Made contact with payers to verify benefits for a physician administered drug

Completed 14-15 benefit verifications per day

Sent accurate insurance coverage to providers, as needed

Humana – Irving, TX May 2014 – December 2015

Customer Service Representative

Handled inbound calls

Tracked customer accounts

Set up new customer in the system and completed registration

Enrolled customers in benefit plans

Helped customers find appropriate Medicare products

Provided discretion and privacy for each customer

Responsible for processing claims regarding Medicare Part A & Medicare Part B

Southwest Credit Systems – Carrollton, TX 2012 - 2014

Customer Service Representative

Worked with 20 professionals covering 3 states (IL, WI, and TX)

Responsible for more than 3,800 individual accounts

Quickly and effectively solved customer challenges

Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service

Maintained daily and quarterly goals

Used Voice over IP systems

Encore Payment Systems, LLC. – Richardson, TX 2010-2012

Customer Service Representative

Worked with clients on making payment arrangements

Set up new accounts and input into system

Received payments from clients

Educated customers on products and services

Set up appointment for independent companies for credit card machines

Skills

Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint, MS Outlook

Education

Anthem College – Irving, TX

Medical Assistant Certificate 2012

High School Diploma

Eudora High School – Eudora, AR 1996

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