Customer Service Representative
Resume:
Lucia Matos
*****.*********@*****.***
Professional Summary
Experienced bilingual customer service representative with over 40 years of experience working within the call center environment, providing exceptional customer service to clients and prospective clients.
Skills
Bilingual/Spanish, Computer Programs (Word, Excel, SAP), Switchboard Operator, and Data Entry, SharePoint.
Professional Experience
Wells Fargo Bank 03/12/2022-05/20/2024
Technical Support Agent
Worked answering emails from department
management about orders for new employees and
employees that needed computers for work. Made sure the computers were configurated.
Tracked the Fed Ex deliveries until it was received by
the employee.
Allstate Insurance
Helpdesk Technical Support. 12/2018-02/2022
Worked in a chat line and answered calls from customers and assisted with troubleshooting technical issues with our mobile app and online website.
AmerisourceBergen 10/2016 - 11/2018
Patient Case Coordinator
• Worked in a contact center assisting patients with receiving Copay assistance for a high-end drug.
• Communicated with Medical doctor’s office, insurance companies and Foundations.
Bank of America 12/2015 – 04/2016
IT Helpdesk Agent
• Assist client from financial departments in corporations with their access to a banking system. Help to resolve any technical issues that may occur.
• Walk business administrators through the process of creating and maintaining users on the company's profile
Iqor Corporation 04/2014 – 04/2015
Customer Service Representative
• Worked for a medical insurance company in the Billing and Enrollment department, making payment entries and resolving any issues pertaining to billing issues and concerns answered questions pertaining to their policy in a timely fashion.
Amerisource Bergen/Lash Group 08/2013 – 04/2014
Benefit Verification Specialist
• Verified medical insurance for clients, answering 50-100 calls per day.
• Updated any necessary information to their files, and spoke with medical physicians as needed.
Aon Hewitt 11/2012 –03/2013
Human Resource Benefits Specialist
• Worked in a contact center, answering 75-150 calls per day.
• Assisted employees with their HR benefits such as; Pension Plans, Health and Welfare, and 401K, and answering any questions and concerns in a timely manner.
Family Dollar 03/2011 – 10/2011
IT Helpdesk Analyst
• Received 150-200 calls per day resolving and troubleshooting technical issues within the company for corporate and for the chain stores.
CitiFinancial Incor0porated 08/2008 – 10/2010
Collections Representative
• Worked in a call center answering 100-200 calls per day.
• Took payments from customers made payment arrangements as well; helped resolve any issues and concerns pertaining to their accounts.
Education:
Canarsie High School, Brooklyn, NY
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