Customer Service Retail Sales

MOHAMED CISSE

347-***-**** ***********@*****.*** Bronx, NY

PROFILE

Dedicated and detail-oriented professional with a proven track record in retail sales, equipped with a comprehensive skill set in cleaning techniques and maintenance. Seeking a role as a cleaner where I can leverage my expertise in various cleaning methods, meticulous attention to detail, and time management skills to ensure cleanliness and hygiene in diverse environments. With a focus on safety procedures and environmental awareness, I aim to contribute to creating a safe and healthy working environment while delivering exceptional customer service. Eager to utilize my organizational skills and flexibility to adapt to different cleaning priorities and requirements, I am committed to maintaining high standards of cleanliness and contributing to the overall efficiency and success of the team.

KEY COMPETENCIES

• Cleaning Techniques: Proficient in various cleaning methods, including dusting, vacuuming, mopping, and disinfecting, to ensure cleanliness and hygiene in different environments.

• Attention to Detail: Meticulous in inspecting and addressing cleanliness issues in all areas, ensuring thorough cleaning and presentation.

• Time Management: Efficiently manage time to complete cleaning tasks within designated schedules, optimizing productivity and meeting deadlines.

• Organization: Maintain cleanliness and organization of cleaning supplies, equipment, and storage areas to facilitate efficient cleaning operations.

• Safety Procedures: Adhere to safety protocols and guidelines while handling cleaning chemicals and operating equipment to minimize accidents and ensure a safe working environment.

• Environmental Awareness: Knowledgeable about eco-friendly cleaning products and practices, promoting sustainability and reducing environmental impact.

• Flexibility: Adaptability to work in various settings and respond to changing cleaning priorities and requirements.

• Communication: Ability to effectively communicate with supervisors and colleagues to report cleaning progress, request supplies, and address any concerns or issues.

• Customer Service: Provide courteous and professional service to clients and building occupants, addressing their cleaning needs and ensuring satisfaction.

• Problem-Solving: Resourceful in identifying and resolving cleaning challenges or issues, such as stubborn stains or equipment malfunctions.

• Health and Hygiene Standards: Ensure compliance with health and hygiene regulations, such as sanitization procedures and personal hygiene practices, to prevent the spread of illness and maintain cleanliness.

• Initiative: Proactive in identifying areas that require cleaning attention or improvement, taking initiative to maintain high standards of cleanliness without constant supervision. PROFESSIONAL EXPERIENCE

RETAIL SALES ASSOCIATE JAN 2019 - APR 2019

Self-Employed Brooklyn, NY

• Provided exceptional customer service by greeting and assisting customers in selecting merchandise, answering inquiries, and addressing concerns, resulting in high levels of customer satisfaction and repeat business.

• Maintained a neat and organized store environment by restocking shelves, arranging displays, and ensuring cleanliness, creating an inviting shopping atmosphere conducive to sales.

• Processed transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit, and debit payments, and reconciling daily sales totals.

• Actively engaged in upselling and cross-selling strategies to promote additional products and increase sales revenue, demonstrating product knowledge and persuasive communication skills.

• Collaborated with team members to achieve sales targets and meet store objectives, participating in training sessions and sharing feedback to enhance overall performance and customer experience.

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