Customer Service Administrative Support

Antonia Dyer

*********@*****.*** 832-***-**** TX

Summary

Seasoned professional with 16 years of experience in HR and client services, adept at working independently with a strong commitment to quality and excellence. Proven track record in administrative support, customer service, and efficient task management. Seeking a Remote role to leverage organizational and communication skills in a dynamic, virtual environment.

Work Experience

Target

Human Resource Expert Houston, TX Feb 2020 - Present

• Facilitates core HR functions and provides administrative support to HR leadership.

• Demonstrates strong organizational and communication abilities, ensuring high-quality service delivery.

• Operates independently to complete tasks efficiently and meets organizational goals with minimal supervision. Style Consultant Houston, TX Nov 2013 - Feb 2020

• Delivered high-quality customer service, addressing and resolving shopper inquiries to enhance the in-store experience.

• Replenished floor stock efficiently to ensure product availability and presentation met company standards.

• Assisted with cashiering duties as required, contributing to the smooth operation of the checkout process. MGM-Vision Healthcare Services

Patient Care Coordinator Hybrid remote Feb 2008 - Jun 2018

• Coordinated patient care by facilitating new patient intake and liaising with medical facilities for service scheduling, such as therapy sessions, nursing, and domestic assistance.

• Managed client data, processed documents, and generated reports efficiently, ensuring swift administrative support to multiple departments.

• Conducted medical billing and insurance verification processes to maintain accurate financial records and support patient care delivery.

• Maintained high standards of customer service through proactive communication with patients, families, referrers, and service providers, resolving inquiries via phone and email. Education

University of Maryland Global Campus Online

Bachelor's degree, Human Resources Management Annapolis, MD Present Las Vegas College

Medical Assistant Program Henderson, NV Jun 2007 Skills

Data Entry, Human Resources, 10 Key Data Entry, Home Health Administration, Patient Intake Coordination, Clerical Support, Employee Orientation, Staff Training (4 Years), Zendesk, Hubspot, 40WPM References

Available upon request

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