Graphic Design, Customer Service, video production, audio engineering

Giovanni J. Hunt

708-***-**** ********@*****.*** Chicago Metro Area https://www.linkedin.com/in/giovannihunt/

Professional Summary

Customer-focused, Self driven, highly organized loan processor with experience in fast-paced, high-volume environments. Proven ability to meet deadlines,lead,multi-task, and adjust priorities as needed.

Work Experience

OppFi Chicago, IL Remote/Hybrid) July 2016 – May 2023

Loan Advocate

OppFi is a mission-driven fintech platform that helps everyday Americans gain access to credit with digital specialty finance products. Their mission is driven by recognizing and addressing the disparity between financial inclusion and credit access for millions of everyday consumers.

•Consistently provided highest-level of customer service by thoroughly explaining loan application process, troubleshooting issues, and handling inbound/outbound calls in a timely and professional manner.

•Utilized sales methods to promote unique services, including various loan products; provided product comparisons and payment scenarios.

•Built relationships via phone and electronic communications; kept in frequent contact with potential customers, providing status updates and requests for documentation.

•Converted pending loan applications into customers; regularly achieved top 10% in performance.

•Evaluated client financial documents by reviewing pay stubs, bank statements, tax documents, and additional forms of income in order to make decision on loan.

•Collaborated with Underwriters to process loan applications in an expedited fashion. Ensured all of the necessary documentation was provided in loan application.

•Participated in on-boarding trainings and shadowing programs for new hires.

Avant Credit Chicago, IL May 2015 – July 2016

US Operations Specialist

Avant is a credit-first financial technology company that provides access to innovative financial solutions, including personal loans and credit cards, that meet customers’ needs wherever they are on their financial journey.

•Processed 50+ applications a day in a fast-paced, high-volume, quota-driven atmosphere.

•Completed employment, ID, and income verifications; reviewed bank statements, pay stubs, and tax returns; participated in bank calls to verify transactions and fraud.

•Interacted with customers via incoming and outgoing calls, email and chat in an automated call center environment.

•Participated in weekly trainings for new hires to help with integrating into company.

American Intercontinental University Schaumberg, IL September 2013 – December 2014

Documentation Coordinator

American InterContinental University offers specialized, flexible degree programs to students around the globe. Choose from online degree programs and specializations – at the associate, bachelor's and master's levels – in the areas of business, criminal justice, education, information technology (IT), and healthcare management.

•Provided new student support, which included uploading transcripts, distributing class schedules, and identifying correct departments for student counseling.

•Ensured high school transcripts and diplomas were received prior to enrollment.

•Coordinated administrative support, which included handling incoming/outgoing mail, answering calls, and organizing student records.

Farrise Law Firm, PC Oakland, CA Summers of 2010, 2011, 2012

Front Desk & Office Clerk

•Assisted Attorneys with organizing files, due diligence and deposition summaries; organized and reviewed incoming and outgoing mail.

•Answered telephones and scheduled conference calls and client appointments.

•Delivered documents, files and investigative materials to the Courts.

Education

Southern Illinois University Carbondale, IL 2012

Bachelor of Arts Degree in Communication; Minor in Art for Graphic Design

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