Customer Service Store Supervisor
Resume:
Rahul Gupta (he/him)
Contact
*****-**@****.***
Objective
Dynamic and customer-focused professional with extensive experience as a Store Supervisor, adept at delivering exceptional service and driving team success. Eager to leverage leadership skills and proven track record in customer service to contribute to a thriving organization dedicated to exceeding customer expectations.
Education
G.H.G. Khalsa College, Gurusar Sudhar,Ludhiana, Punjab INDIA (Degree 3 years)
2002 April – 2005 April
●Bachelor Of Commerce (B.COM)
University of Southern Queensland, Sydney, Australia (Degree 2 years)
2005 September – 2007 September
●Master of Accounting
Austech Institute of Advance Diploma in Hospitality Management, Homebush, Sydney, Australia (Diploma 2 years)
2008 August – 2010 August
Advance Diploma in Hospitality Management
Key Skills
Excellent communication and interpersonal skills
Strong problem-solving abilities
Proficient in cash handling and transaction processing
Ability to thrive in a fast-paced environment
Language Abilities
Advanced proficiency in speaking, writing, listening and reading
- ENGLISH
- HINDI
Experience
May 2024 – October 2024
Store Supervisor
Booze Bros Liquor Mart, Olds, AB T4H 1M8
-Supervise and coordinate sales staff and cashiers
-Assign sales workers to duties and prepare work schedules
-Authorize payments and the return of merchandise
-Resolve issues that may arise, including customer requests, complaints and supply shortages
-Maintain specified inventory and order merchandise
-Prepare reports regarding sales volumes, merchandising and personnel matters
-Hire and train or arrange for the training of new sales staff and monitor and report on performance
-Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
June 2016 – April 2024
Store Supervisor
-Ravindera Iron Store, Ludhiana INDIA
Responsibilities and Duties:
Managed the daily operations of a building material and paint store, overseeing a team of sales associates and ensuring efficient workflow and exceptional customer service delivery.
Provided extensive product knowledge training to staff, enabling them to offer expert advice and assistance to customers on a wide range of building materials and paint products.
Implemented effective inventory management practices, including regular stock checks, ordering, and replenishment, to ensure optimal product availability and minimize stockouts.
Developed and executed sales strategies to meet and exceed revenue targets, driving upsells and cross-sells through strategic product placement and promotional initiatives.
Resolved customer inquiries, complaints, and issues in a timely and professional manner, maintaining a high level of customer satisfaction and fostering long-term customer relationships.
March 2014 - April 2016
Dockworker
- Allied Express, Sydney, Australia
Working within cargo warehouse receiving inbound cargo and parcels, allocating to the correct warehouse location
Managing the movements of shipments through the depot and out to the customer
Data entry and monitoring
Scanning of shipments to capture location details and data info
November 2013- February 2014
Bartender
-Infinity at Sydney Tower, Sydney, Australia
Collecting payments from customers
Operating point of sales terminals and providing bills to customers
Cleaning the bar and the area around it
Operating blenders, coffee makers, ice cream makers and other equipment
Ensuring compliance with governmental liquor and food safety regulations
May 2011- October 2013
Warehouse Team member
-Ryder Distribution Services, Sydney, Australia
Picking and packing orders, which involves collecting products and getting them ready for dispatch
checking incoming goods against invoices and inspecting them to ensure they are free of damage
unloading delivery trucks and unpacking the contents of packages
using warehousing equipment, to lift, place and remove items on shelves or racks
sorting items and placing them in the correct location on shelves or in bins
complying with safety regulations to ensure a safe work environment
maintaining a clean and tidy work area
February 2008 – April 2011
Customer Service Representative
-Calstores Pty. Ltd, Sydney NSW, AUSTRALIA
Responsibilities and Duties:
Delivered outstanding customer service to patrons of Caltex convenience stores, addressing inquiries, resolving complaints, and assisting with transactions in a fast-paced environment.
Maintained a thorough understanding of Caltex products and services, including fuel, snacks, beverages, and convenience items, to provide accurate information and recommendations to customers.
Processed cash, credit card, and mobile payment transactions accurately and securely, adhering to company policies and procedures.
Monitored and restocked merchandise shelves to ensure product availability and presentation standards were consistently met.
Collaborated with team members to maintain a clean and organized store environment, contributing to a positive and welcoming atmosphere for customers.
January 2006 – January 2008
Customer Service Attendant
-7-Eleven Convenience and Gas Store, Sydney, AUSTRALIA
Responsibilities and Duties:
Provided friendly and efficient customer service to patrons of 7-Eleven stores, including handling inquiries, processing transactions, and addressing customer concerns.
Demonstrated comprehensive knowledge of store products and services, including convenience items, snacks, beverages, and fuel, to assist customers with their needs and preferences.
Operated cash registers and POS systems accurately and efficiently, ensuring proper handling of cash, credit card, and mobile payments while adhering to company policies and procedures.
Maintained cleanliness and organization of store premises, including stocking shelves, merchandising products, and ensuring compliance with health and safety standards.
Collaborated with team members to support store operations and promote a positive work environment, contributing to overall customer satisfaction and loyalty.
Status in Canada
Work Permit
Own transport
Licence Class 5 (Not GDL)
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