Customer Service Fulfillment Associate

ADRIANA

PEREZ

A

P Perris, CA *****,

951-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Dedicated order filler skilled in staying on top of fast-paced work. Trained in picking, packing and shipping orders. Reliable in using equipment correctly and helping team members. History of effectively fulfilling orders in high-volume warehouse settings. Proficient in loading, unloading and staging merchandise. Adept at safely operating equipment to meet production goals. Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in inventory management, merchandise location and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Offering 20+ years of related experience. SKILLS

• Problem solver • Order picking abilities • Multitasking

• Organizational skills • Shipping and receiving • Problem resolution

• Order status updating • Basic math • Fluent in Spanish, English

• Forklift operation • People skills

EXPERIENCE

Order Fulfillment Associate January 2020 - September 2023 Cj Lodgistics Moreno Valley, Va

• Tracked merchandise movements using RF scanners

• Pulled and packed products from shelves based on customer orders

• Operated heavy equipment and machinery safely, including forklifts, swing rider, camp, slipsheet, pallet runners, pallet jacks, and palletizers. Customer Service Representative September 2010 - October 2018 Lowes Home Improvment Moreno Valley

• Assessed customer needs and upsold products and services to maximize sales

• Informed customers about billing procedures, processed payments, and provided payment option setup assistance

• Fielded customer complaints and queries, fast-tracking them for problem resolution

• Relayed productive customer feedback to marketing teams

• Consulted with customers to determine the best methods to resolve service and billing issues

• Exceeded company productivity standards on a consistent basis

• Trained new employees on procedures and policies to maximize team performance

• Remained constantly aware of customer activity to ensure a safe and secure shopping environment. Customer Service July 2005 - December 2009

Anaheim insurance Anaheim

• Mixed and matched paints according to customer specifications

• Helped customers sign up for loyalty programs and submitted completed paperwork

• Used register system to ring up customer purchases, process payments, and issue receipts

• Recognized by management for providing exceptional customer service. EDUCATION

High School Diploma January 1991

Bell High School

LANGUAGE

Fluent

Spanish, English

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