Office Assistant Home Depot
Resume:
Brittany Suggs
Gainesville,GA 30501
678-***-**** - Cell Phone
****************@*****.***
Objective: To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and work within a team setting.
Experience:
The Garage Door Guys, LLC
Lawrenceville, GA 30044
Office Assistant
5/12/2021-3/1/2022
Started as an Office Assistant answering inbound calls, collecting information for established customers, new residential customers, custom home builders, and established builders. I kept an organized notebook for every call and/or text that came to the office phone.
The Garage Door Guys is also a Home Depot service provider and there are two types of programs Home Depot offers:
1. F&I - Customers buy directly from Home Depot through their portal, I would then reach out to the customer and schedule them for a site inspection to submit to Home Depot to get their order into production or start a change order. The orders come directly from Clopay’s plant in Ohio and are delivered to the distribution center, then delivered to our warehouse. I would then reach out to the customer to schedule their installation and follow up with them after to make sure they were 100% satisfied with the work our technician(s) provided. 2. SF&I - Customers will either call a local Home Depot store and have a COS put in a service request for them or they would go into the store and be put in the portal, which would come to our company email, I would then set them up in our system as an “Opportunity” and call them to gather as much information as possible to provide them with an initial estimate based on the details given to me. I typically would request pictures so I could get an idea of what work would need to be performed.
I was given a $2.00 an hour raise after my 90-day review. Promoted to Office Manager - Worked Remotely
March 2022-June 2023
I handled all of the above mentioned, as well as checking invoices to make sure they matched up with sales orders.
Received and processed deposits and final payments once the job was completed. An office assistant was hired around November of 2022 to help assist me with the tasks that I took care of as office assistant when I first started.
I was given a $3.00 an hour raise before I became a project manager. Promoted to Project Manager in Sales - New Construction, Residential, Commercial June-2023 - Current
I have formed close, professional relationships with contractors, custom home builders, residential clients, Home Depot clients, and property management companies, home warranty companies. I am the first person to handle an account that gets escalated when the office assistant is not able to do so. I put commercial contracts together when we are sent a bid request, which entails looking at their specifications, shop drawings, and anything specific they may need to get them the most accurate proposal possible. Commercial bids all have due dates and they are very time sensitive so I really focused on getting those proposals completed and turned in with pictures, shop drawings, flyers or brochures, color charts, anything that the sub-contractor or contractor would ask for.
I have helped obtain over 26,126 new customers since I began in 2021. I typically send out around 25-30 estimates a week, with over 90% of those estimates turning into sales. Lightway Recovery for Women
Flowery Branch, GA 30542
Recovery Mentor
Kitchen Manager
Obtained my food safety certification in May of 2020. Prepared and served healthy meals. (Breakfast, Morning Snack, Lunch, Afternoon Snack, and Dinner) Kept inventory of dry storage, refrigerated items and freezer items. Trained other staff members in the kitchen with a prepared kitchen policy and procedures folder. Made sure the kitchen stayed up to code per Georgia’s Health Department requirements. Facilitated groups to help women learn how to live a clean and sober life. Worked as a temporary sponsor for some of the residents until they phased up in the program to go to “outside” recovery meetings until they obtained a permanent sponsor. Assisted with providing clients a safe and supportive environment to stay clean and sober. Co-wrote policies, procedures, and curriculum prior to the first resident moving in. Great Clips
Gainesville, GA 30501
Receptionist
1-2019 to 03-2020
Checked clients into our computer system when they arrive, if they had not checked in online. Ensured that we maintained a clean environment for our clients and up to Georgia's state board requirements. Received inventory, input the inventory into the computer system. Swept up hair after the stylists were done with their client’s hair cut. Helped assist stylists with anything they needed.
National Recovery Association
Gainesville, GA 30501
Collections Representative
4-2017 to 9-2017
Managed accounts receivable.
Made between two and three-hundred outbound calls a day to collect on delinquent accounts, as well as inbound calls.
Took payments via phone or mail using credit or debit cards, and ACH account information. Worked in a timely manner to close as many delinquent accounts as possible. Very competitive position that I excelled in, was 1st on our “Accounts Closed or Payment Plan Option Board” almost every week.
Caribbean Tan
Gainesville, GA 30506
Owner-Operator
4-2010 to 9-2012
Provided customer service to over 50 clients daily. Kept inventory records through Quickbooks, as well as payroll. Received inventory, helped my staff clean beds, stock shelves with inventory. I had 4-5 women working with me at the time, which I interviewed, hired, and unfortunately had to let go of some employees due to low sales/poor performance and poor customer service skills. Skills: Leadership, excellent written and oral communication skills, detail oriented, task oriented, excellent customer service skills, organizational skills, multi-tasking, Microsoft Office and Google suite. References upon request
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