Service Representative Customer

JANICIA C. VOLCE

***** ****** ***** ***** 417-***-****

Hudson, FL 34669 *********@*****.***

Objective:

Dedicated educator with 30 years of teaching experience, skilled in clear communication, detailed record-keeping, and providing empathetic support. Proven track record of fostering positive relationships, adapting to diverse needs, and managing complex information, making me well-suited for a Consumer Access Specialist role in a hospital setting. I aim to leverage my background in guiding students and parents through challenging processes to enhance patient experience and ensure smooth, compassionate service. Professional Experience:

Online Tutoring Business Owner

Self-employed, Hudson, FL

March 2024-present

- Launched a comprehensive online tutoring service, "Mastery Blueprint for Reading Success," helping students achieve reading mastery through structured, adaptive programs and individualized instruction.

- Developed a signature tutoring service offering live group lessons, mentoring, and curated reading resources, yielding high parent satisfaction and improved student outcomes.

- Built and managed a thriving online community, "Literacy Champions: Empowering Parents to Raise Strong Readers," offering consistent support and resources for parents. Master Teacher and Mentor

Various Schools, Florida and Missouri

1994-2024

- Mentored new and early-career teachers in effective instructional strategies, classroom management, and curriculum planning to drive student engagement and achievement.

- Led professional development workshops and served as a master teacher, facilitating year-long internship programs that equipped teaching interns with essential classroom skills.

- Delivered rigorous curriculum development for Kindergarten through 4th grade, emphasizing student-centered learning and authentic assessments. Skills

- Instructional Design & Curriculum Development: Skilled in creating comprehensive, adaptable curriculum plans that engage learners and meet diverse educational needs.

- Program Leadership & Management: Experienced in organizing and leading educational programs with a focus on measurable outcomes and continuous improvement.

- Mentorship & Training: Strong background in coaching educators, fostering a collaborative environment, and enhancing teaching practices through professional development.

- Educational Technology & Online Learning: Proficient in integrating digital tools and online platforms to enhance remote and in-person learning experiences. Education

Specialist in Administration, December 2005, William Woods University, Fulton, MO

Master of Science in Elementary Administration, May 2004, William Woods University, Fulton, MO

Bachelor of Science in Elementary Education, Early Childhood Emphasis, May 1994, Southwest Missouri State University, Springfield, MO