Project Management Analyst / Business Analyst

Marcus Misher

********@*****.*** linkedin.com/in/marcusmisher 832-***-**** Dallas, Texas

A challenge-loving and dependable MBA with refreshing technical, analytic, and interpersonal skills

Technical Acumen

Salesforce Atlassian (Jira, Confluence) SAP (PS, SD, MM, WM, CRM, FI/CO) ServiceNow

Microsoft 365 Power BI SQL XML AWS SFTP Lawson ADP QuickBooks Templafy

Business Intelligence

SaaS Product Support Information Security Supply Chain Management Project Management Master Data Customer Experience Quality Release Management

Experience

Hitachi Energy, Houston — Advisory CX Analyst February 2021 – Present

ABB, Houston — Sr. CX Product Support Analyst June 2016 – January 2021

Align development and product management with project leaders to ensure TRM lifecycle efficiency and expected customer experience

Communicate security vulnerabilities found in Enterprise Software products including detection, assessment, correction, and knowledge distribution

Provide enterprise software tier 3 technical support for on-prem and SaaS platforms for power energy market participants, trading, operations, IT, and finance teams

Train new analysts on global product support, processes, security, configuration

Support cross-functional sales operations, project management, and moderate cross-functional initiatives in weekly status meetings for both internal and external stakeholders

Serve as implementation and migration lead for Salesforce and Jira projects

Manage internal and external product security measures, permissions, and certificates

Advocate and promote knowledge sharing while minimizing product performance gaps from customer onboarding, feasibility, and needs assessment

Investigate, test, and resolve issue lifecycle for complex technical issues including bugs, defects, stories, enhancements, and market changes

Facilitate and distribute market notifications, technical documentation, and release communications for market updates, releases, and status meetings

Shell, Houston — IT Financial Analyst (Contract) August 2015 – October 2015

FP&A for IT Finance Improvement Projects to include month-end reporting, data validation, demand changes, validations, accruals, and variance analytics for over 700 international projects

Portfolio compliance and project analytics of Cost-to-date, latest estimate, forecast, and value of work done analytics for Shell Upstream IT Service Organization and Project Portfolio Management Office

Cost object (WBSe, WO, PO) data management, lifecycle creation, and requirements gathering for over 50 service projects

FMC Technologies, Houston — Project Analyst (Contract) February 2015 – April 2015

Provided financial planning and analysis, project cost variance, forecast, and budget modeling for more than 35 projects with over $700 million in project cost

Improved project management reporting metrics by managing financial models and master templates, dashboard, and budget variance reporting for the western subsea division

Audited project costs in the Estimate to Completion (ETC) tool to determine the accuracy of cost, reviewed BOMs, and provided SAP and financial model document control

Siemens, Houston — Project Inventory Analyst March 2012 – April 2014

Managed workflow and lifecycle of sales orders, purchase orders, deliveries, and replenishments as an SD subject matter expert on quote-to-cash (QTC) / order-to-cash (OTC) processes for aftermarket, project, and consignment inventory.

Presented technical knowledge sharing on sales orders, purchase orders, stock-outs, and replenishments

at industry conferences, showcasing organizational expertise while building connections with cross-functional teams

Reported data validations from disparate ERP systems to cross-functional teams and facilitated meetings with internal stakeholders to address billing disputes, nonconformance, master data governance, and change management efforts

Completed billing dispute backlog reconciliation of more than $20MM and provided organizational transparency initiatives

Ascend Performance Materials — Supply Chain Analyst October 2009 – May 2011

Created weekly Forecast, Inventory, On-Time Delivery, and Open Order report distribution to cross-functional teams for compliance meetings.

Managed daily fulfillment of domestic and international purchase orders, quotations, inquiries, returns, samples, and scheduling agreements for the entire quote-to-cash life cycle

Maintained a 97% On-Time Delivery accuracy rating on all domestic and international orders.

Education

MBA, Business Administration Texas Southern University Houston, Texas

Bachelors Texas State University San Marcos, Texas

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