System Architect Senior

Summary

PRATAP REDDY

Pega Senior System Architect

Location: KS, USA Phone: 913-***-**** Email: ******.*****@*****.*** LinkedIn

• Over 3+ years of experience as Pega Senior System Architect proficient in Analysis, Design, Development, Integration, and Maintenance of large-scale Business Process Management (BPM) solutions.

• Certified Pega System Architect (CSA) and Certified Senior System Architect (CSSA) with deep expertise in Case Management, Declarative Rules, Class Structure Design.

• Proficient in building and integrating SOAP/REST web services and connectors for seamless data exchange between Pega and external systems.

• Extensive experience in creating dynamic, user-friendly interfaces through Pega UI components such as Dynamic Layouts, Portals, and Sections.

• Strong background in debugging and performance optimization using Pega tools like Tracer, Clipboard, Performance Analyzer (PAL), and Alerts.

• Experienced in implementing Access Roles, Privileges, and Work Groups to ensure secure application environments.

• Skilled in collaborating with Business Analysts (BAs) and Project Managers to gather and translate requirements into scalable Pega solutions using Agile/Scrum methodologies.

• Demonstrates strong problem-solving abilities with a track record of resolving production issues and providing comprehensive support throughout the SDLC process. Experience

PepsiCo United States

Pega Senior System Architect

Jun 2024 – Current

• Developed and maintained PEGA Workflows by defining and creating Enterprise Class Structures (ECS) and Data Models for various business processes.

• Implemented Declarative Rules such as Declare Expressions, Declare Constraints, and Declare On Change to automate property computations and validations across the application.

• Worked on creating and managing Case Types, Subcases, and Stages to handle the entire lifecycle of the work objects.

• Designed SOAP/REST Web Services and Connectors to facilitate integration between PEGA and external systems, ensuring data integrity and consistency.

• Defined and implemented Security by configuring Access Groups, Access Roles, and Privilege Settings, ensuring that the system adheres to role-based access control.

• Created Activities, Data Transforms, and Decision Tables to support business rules and process flows.

• Extensively worked on PEGA UI Design, developing complex UI components such as Sections, Dynamic Layouts, Portals, and Harnesses.

• Led the implementation of Pega Customer Decision Hub (CDH) to create a robust Next-Best-Action (NBA) framework, driving personalized marketing strategies to increase customer engagement.

• Debugged production issues using PEGA tools like Tracer, Clipboard, and Performance Analyzer (PAL), identifying root causes and fixing defects.

• Participated in Design Reviews, Code Reviews, and Sprint Planning sessions to ensure compliance with PEGA Guardrails.

• Worked on PEGA Reporting, creating Summary Views, List Views, and Report Definitions to generate real-time business insights.

• Configured and managed Agents and Listeners for scheduled tasks, ensuring batch processes run smoothly.

• Utilized Declarative Pages (Data Pages) to handle data caching and improve application performance.

• Implemented SLA (Service Level Agreements) to ensure timely task completion within the defined business timeline.

• Integrated PEGA applications with external systems using Connect-SQL, Connect-REST, and Connect-SOAP rules.

• Defined and adapted to DevOps deployment processes for smooth integration and delivery in a two-week sprint cycle.

• Involved in creating and managing Work Baskets, Work Parties, and routing logic to ensure that tasks are assigned to the correct users based on business rules.

CitiusTech Hyderabad, India

Pega Senior System Architect

May 2020 – Dec 2022

• Collaborated with Business Analysts (BAs) and Product Owners to gather requirements, refining them into technical specifications for PEGA development.

• Defined and designed Class Structures to support scalable and reusable application development in line with Pega Guardrails.

• Developed and managed Declarative Rules, including Declare Expressions, Declare Indexes, and Declare Pages to improve application performance and maintain data consistency.

• Extensively worked on PEGA Integration, creating and consuming REST and SOAP services to interact with external systems and retrieve/process data.

• Implemented Decision Rules, such as Decision Tables and Decision Trees, to apply dynamic business logic across various stages of the application.

• Designed and implemented Flow Actions, Flow Rules, and Sub-flows to handle complex case life cycles and orchestrate work processing efficiently.

• Built and configured Agents, Queues, and Service Levels to ensure that scheduled tasks and background processes run without interruptions.

• Debugged performance issues and fine-tuned the application using PEGA Performance Tools like PAL, Tracer, and Alerts.

• Participated in Architecture and Design Discussions with technical leads and SMEs to finalize key design decisions and architecture patterns.

• Configured Access Roles, Access Groups, and Privilege Levels to provide appropriate levels of security for different user groups.

• Led the creation of PEGA UI components, including Dynamic UI Forms, Portals, and Custom Sections, ensuring a user- friendly experience.

• Responsible for Pega Rule Set management and Rule Versioning to ensure code modularity and maintainability.

• Worked on Pega’s Get Most Urgent algorithm, ensuring the most critical tasks were surfaced for action based on priority.

• Implemented PEGA Reporting by developing complex Report Definitions, List Views, and Summary Views to generate and display data analytics for business users.

• Participated in Agile Methodology, contributing to Sprint Planning, Daily Stand-ups, Sprint Demos, and Sprint Retrospectives.

• Utilized tools like JIRA to track development progress, manage issues, and collaborate with cross-functional teams. Education

Masters of Science (Computer Information Systems and Information Technology)

Jan 2023 – May 2024

University of Central Missouri, USA

Bachelors in Technology (Electronics and Communication Engineering) Jul 2017 – Apr 2021 K L Deemed to be University, Guntur, India

Skills

• BPM Platforms: Pega PRPC 7.X, 8.X, CPM

• Pega Expertise: Case Management, Flow Rules, Declarative Rules, Data Transforms, Activities, Validation Rules, SLA, Agents

• User Interface Development: Dynamic Layouts, Sections, Portals, Harnesses, Controls, Skins, Responsive UI, Live UI

• Integration: REST Services, SOAP Services, Connectors (REST, SOAP, SQL), Data Pages, File Listeners, JMS Listeners

• Declarative Processing: Declare Expressions, Constraints, On Change Rules

• Security: Access Groups, Access Roles, Privileges, Work Groups, Operators

• Reporting: Report Definitions, List Views, Summary Views, BIX (Business Intelligence Exchange)

• Debugging & Performance: Tracer, Clipboard, PAL, Alerts, Log Files, Admin Studio

• Languages: Java, J2EE, C, HTML5, JavaScript

• Databases: MySQL, Oracle, SQL Server, DB2

• Testing & Collaboration Tools: SOAP UI, Postman, JIRA, Confluence

• Application Servers: Apache Tomcat

• Operating Systems: MS Windows, Unix, Linux

• Methodologies: Agile (Scrum), Waterfall

Licenses & Certifications

• Certified System Architect (CSA) – Pega 8.3

• Certified Senior System Architect (CSSA) – Pega 8.3

• Pega Certified Decision Consultant

• Pega Customer Service Developer Badge

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