Customer Service Front Desk
Resume:
Springville, UT *****
**************@*****.***
Ana C. Candiales Semprún
SUMMARY
Motivated and enthusiastic student seeking an entry-level position in customer service to apply my knowledge and gain valuable experience. Dedicated and hardworking, with excellent communication skills and willingness to learn and grow in a team-oriented environment.
SKILLS
●Ability to understand and apply instructions easily.
●Problem-solving and conflict resolution skills.
●Punctuality.
●Adaptability.
●Skill in setting goals and organizing resources efficiently.
●Bilingual (Spanish and English)
EXPERIENCE
Towneplace suites by Marriott, Orem, UT — Front desk AS
Oct of 2023 - AT THE MOMENT
●Customer Service: Ability to interact with guests in a friendly and professional manner, addressing their questions and needs.
●Communication: Capable of communicating clearly, both verbally and in writing, with guests and team members.
●Reservation System Management: Familiarity with reservation and hotel management software, along with basic computer skills.
●Organization: Ability to handle multiple tasks and priorities simultaneously while maintaining an orderly work environment.
●Problem Resolution: Skilled in managing complaints and difficult situations effectively and calmly.
●Teamwork: Collaborating with other hotel departments to ensure a positive experience for guests.
EDUCATION
Mountain View high school, the mouth of UT — HIGH SCHOOL
JULY 2021 - May 2023
-Latinos in action. Development of cooperative activities with educational and contributing purposes for different organizations or groups.
-Bilingual interpreter for new students.
-Classes on Excel, Power Point and Word systems.
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