Customer Service Public Relations

ANDRE P. COPELAND

Stone Mountain, GA *****

770-***-**** **************@*****.***

Professional Summary:

Experienced, flexible, and self-motivated team player offering 5+ years of customer service, public relations, and leadership experience. Proven track record of thriving in fast-paced, deadline-driven environments, focused on the continued progression of a career in the service industry and team leadership and committed to providing excellent customer service and following sage food handling procedures. Looking for a position as a bartender with opportunities for advancement and learning.

Skills:

• Diverse customer relations

• Superior Customer Service

• Positive Attitude

• Team standards

• Classic cocktail

• Dependable

Professional Experience:

Bartender

Skybar, Atlanta 01/22 - Current

• Serve a diverse range of beverages including custom cocktails, traditional drinks, and non- alcoholic options for both adults and children in a high-traffic location at the base of the Ferris wheel in downtown Atlanta.

• Design and craft specialty cocktails tailored to customer preferences, ensuring exceptional taste and presentation.

• Execute opening and closing procedures independently, including setting up the bar, preparing garnishes and ingredients, and securing the premises.

• Accurately balance cash drawer and process transactions at the end of each shift, maintaining precise financial records.

• Maintain a clean and organized bar area, adhering to health and safety standards.

• Provide outstanding customer service, engaging with patrons and resolving any issues promptly to enhance their experience

Elegant Staffing, Paces Crossing, Norcross GA 08/2022- Current

• Provide excellent bartending, customer service, and support skills to a diverse clientele for special event staffing company, and strictly adhere to all company policies and procedures

• Provide personalized attention to exclusive clientele ensuring that all their expectations are exceeded

• Work effectively and collaboratively within a team environment

• Maintain a clean working environment and support client satisfaction by ensuring areas are clean and inviting to guests

ANDRE P. COPELAND

Stone Mountain, GA 30087

770-***-**** **************@*****.***

Bartender 02/2001 – 8/2002

The Velvet Room, Atlanta, GA

• Thrived in a high-volume nightclub, mastering a strong ability and skills to up-sell on a day-to-day basis

• Supported the creation of signature cocktails to help promote the bars brand

• Processed cash and credit transactions with 100% accuracy

• Increased customer satisfaction by removing bar related issues

• Connected well with neighborhood patrons

Night Manager 01/2000 – 12/2000

The Sand Bar, Atlanta, GA

• Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.

• Increased customer satisfaction by addressing bar and customer related issues

• Processed cash and credit transactions with 100% accuracy

• Memorized alcohol and food inventory, thereby increasing daily bar sales 50% higher than team average

• Excelled working individually and on a team; executed high service standards by implementing time management and communicating with customers and coworkers Bartender 04/1998 – 08/1999

The Shark Bar, Atlanta, GA

• Provided superior customer service within a busy, high stress environment

• Processed cash and credit transactions with 100% accuracy

• Leveraged multitasking and problem-solving skills to maintain efficiency without sacrificing service and quality

• Consistently praised for quality and on-time performance, attention to detail, stellar customer service, and team-player attitude, including for services provided for private parties and functions

Bartender 10/1997 – 01/1998

Hollywood Palace, Atlanta, GA

• Received beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders

• Process cash and credit transactions with 100% accuracy

• Ensure safety and well-being of patrons

• Efficiently stock the bar with beer, wine, and liquor as well as ice, glassware and napkins Software:

Microsoft Office Suite

ANDRE P. COPELAND

Stone Mountain, GA 30087

770-***-**** **************@*****.***

Education:

Bachelor of Arts: Media Arts and Animation 06/2018 The Art Institute of Atlanta, Atlanta, GA

Associates of Applied Science: Business Administration 05/2013 Georgia State University, Clarkston, GA

Bartending Certificate of Completion 1996

ABC School of Bartending, Marietta, GA

Military Service:

United States Navy 08/1987 – 04/1991

USS Ainsworth (RM)

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