Customer Service Rep

Deven Bayne

**************@*****.*** 919-***-**** Raleigh, NC

SUMMARY Seeking Customer Service Rep role with 6 years of relevant experience. Skilled in managing inbound and outbound communication, maintaining high standards of cleanliness and safety, and ensuring efficient transaction handling. Excelled in fast-paced environments, consistently meeting productivity targets and improving service delivery. WORK EXPERIENCE Fieldworks, LLC Raleigh, NC

Job Recruiter May 2024 - Nov 2024

• Monitored and managed inbound and outbound communication, ensuring efficient handling of applicant queries and resolution of application issues.

• Conducted interviews and facilitated the onboarding process, maintaining organized records of recruitment communications including voicemails and texts.

• Delivered consistent support during campaign life cycles, contributing to the streamlined execution of recruitment strategies.

Amazon.com, Inc Garner, Nc

Pick & Pack Warehouse Associate Jul 2021 - May 2024

• Efficiently prepared items for dispatch, ensuring proper packaging into boxes or padded envelopes to fulfill customer orders.

• Consistently met and surpassed productivity targets by skillfully managing packing processes and preparing materials.

• Employed safe lifting techniques to handle heavy and bulky items while accurately locating and retrieving products from warehouse locations. Wingstop Restaurants, Inc Raleigh, NC

Shift Leader May 2020 - Jun 2021

• Managed daily operations by assigning tasks to staff and addressing issues to maintain smooth shift transitions.

• Upheld strict cleanliness, sanitation, and safety standards to ensure compliance with company policies and regulations.

• Oversaw cash management, ensuring accurate transactions and proper documentation of voids and refunds.

EDUCATION Cary High School

High School Diploma

Raleigh, Nc

Jun 2020

SKILLS Salesmanship Skills • Excellent Customer Service • Warehouse Packaging and Operations • Team Contribution • Memorization • Communication Skills • Active Listening • Empathy

• Technical Proficiency • Patience • Problem-Solving • Data Entry • Customer Relationship Management (CRM) Software • Multitasking • Conflict Resolution

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