Data Entry Customer Service

Jewel R. Caballero

**** ******* **** **** ** #***

Marietta GA, 30067

Cell: 678-***-****

Email: *************@*****.***

Objective

To obtain a position within the company in which I may utilize my organization, sales, Communication skills, customer service, and administrative skills to increase marketing and profitability, while obtaining growth and assisting with the company's success.

Synovus Financial June 2012-Present Loan Documentation Specialist I (Post Closing) Alpharetta GA

• Manage a pipeline /queue of 600 plus loans in LWB (Lenders Work Bench),

• Working the loans in date order with a goal of keeping timelines within 8-10 days with a high accuracy rate.

• Responsible for the review of Commercial and Consumer loan documents.

• Review loan documents to ensure documents are in compliance with company guidelines. • Remain up- to date on all document requirements.

• Make timely decisions on related work flow.

• Move 300 to 500 documents through the Distiller system daily to the Imaging group. • Perform file research to provide answers for internal inquiries or direct questions to the appropriate department. • Review financial documents, loan approvals and all credit forms to ensure loans closed are in compliance. • Review and move from Loansphere 500 to 780 loan documents to correct collateral/credit cabinet via process of Kofax automated system to be properly imaged.

Martin Concrete Construction March 2012 – June 2012 Accounting Clerk Kennesaw GA • Processed incoming mail,

• answered calls from vendors and service representatives concerning payments of invoices, late pays, address changes etc.

• Assist with Accounts Payables, filing and covered receptionist duties as well as some special projects instructed by the Comptroller of the company. August 2011 – March 2012

Mortgage Guaranty Insurance Corporation ( MGIC) Kennesaw, GA Administrative/ Customer Support

• Served administrative support on a daily basis in an operational center needed for remote sales, underwriters, managers, and supervisory support.

• Responsible for answering all inbound calls directed to the Atlanta RPC division and other locations. • Confidently indexed several paperless loan documents, and scanned images, by detailed information and assorted by placing documents in the correct organized bucket for storage and retrieval before and after closings.

• Provided advanced computer operator support for insured and uninsured loans throughout the Eastern, Central, and Southern regions.

• Tracked, entered, and verified confidential data provided by loan processors prior to being pulled for final review from the MGIC underwriting division.

Spherion October 2010 – 2011 Customer Service Representative Atlanta, GA

• Confidently processed claims for the Gulf Coast Claims Facility/ BP Oil Spill Claimants. • Handle customer service calls concerning processing time frames.

• Assisted claimants with completing the claim forms provided via website or paper.

• Transferred calls to the direct associate when required.

• Assisted with administrative duties when needed

Drake Realty January 1, 2005 – Dec. 2010 Sales Agent Atlanta, GA

• Act as buyer & selling agent to clients.

• Served as a mediator between buyers and sellers.

• Negotiated contracts with sellers, buyers, and renters of properties in the most beneficial manner. • Performed duties such as study property listings, interview prospective clients, accompany clientsto property site, discuss conditions of sale, and draw up real-estate contracts.

• Prepared lease agreements.

• Assisted clients to establish a loan and confidently compare and decide on rates, terms, and structure of loan prior to closing.

• Listed property for sale, become a fiduciary agent for buyer or seller throughout entire real-estate process.

SunTrust Bank May 1998 – June2002 Accounting Assistant Atlanta, GA

• Responsible for answering inbound calls.

• Explained financing procedures to customers.

• Discussed optional rates and terms of loan.

• Processed telephone applications and inform customers of application status.

• Quoted, explained and processed contracts as well as prepared, printed and proofed loan contracts. • Printed payoff checks and forward to fleet lessors. SunTrust

Liaison/ Coordinator- Consumer Lender June 2002-November 2006

• Promoted to the Consumer & Mortgage Loan Department (Doc Prep) Process

• Reviewed consumer loans for Georgia, Florida, Virginia, North Carolina, Tennessee, Mississippi, Maryland, and South Carolina.

• Keeping acct for all loan documentation that was sent from the underwriters to various bankers and attorneys from different states

• Contact personal banker/attorneys to ensure accuracy and efficiency to resolve any problems prior to finalizing a smooth closing.

• Assisted in training for South Carolina loans, trained several co-workers within the department implementing loans.

• Discussed any changes prior to sending docs and coordinating with bankers and attorneys with closing schedules.

• Making sure all documentation were within guidelines and compliance

• Received several awards while working in this department Education

Coppin State College August 1991 – May 1992 Major: Business Administration and Finance Metro Brokers GMAC Academy September-December 2005 University of Phoenix October 2010 –October 2012

Skills

• MS Word, Excel, Power Point, Fax, Scan, Electronic Check Processor, Multi Line Phone System, 10 key, Data Entry, Detailed Oriented, Negotiating and Sales Experience, Team Oriented. • Willing to learn and adapt to changes.

• Knowledge of USA Patriot ACT, Bank Secrecy Act, Anti-money Laundering policies/regulations, Suspicious Activity Reports & OFAC.

• Functioned effectively and efficiently under deadlines and stress while maintaining a professional and mature demeanor.

• Decision Maker as well as Leadership skills.

• Collaborate and Communicate with Clarity while working with Co-workers/Team.

*References available upon request

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