Customer Service Quality Control
Resume:
Grant Lee
Cumberland, MD *****
*************@*****.***
Detail-oriented and physically fit tree trimmer with 18 years of experience in tree care, driving, and construction. Proficient in operating chainsaws, pole saws, and other equipment. Possess certifications in OSHA 10, CPR, and Air Brake Endorsement. Skilled in customer service, communication, and quality control. Familiar with HAZMAT training and have experience with fabrication, electrical work, and landscaping maintenance.
Authorized to work in the US for any employer
Work Experience
Trimmer Class 1
Asplundh Tree Expert, LLC-Williamsport, MD
July 2022 to October 2024
Trim and remove hazardous trees along Transmission lines. Work with saws and other gear to get the job done safe and make sure our whole crew goes home just how they came. ( Brother's Keeper)
• Operated chainsaws, pole saws, and other equipment to cut down trees or remove branches
• Assisted tree trimmers in safely and efficiently removing branches, limbs, and debris from trees
• Ensured proper disposal of trimmed branches and debris by loading them onto trucks or chippers
• Maintained a clean work area by raking leaves, collecting fallen branches, and disposing of waste materials
• Followed safety protocols at all times to prevent accidents and injuries during tree trimming operations
• Collaborated with the team to assess the condition of trees and determine the best approach for trimming or removal
• Assisted in climbing trees using ropes, harnesses, or ladders to reach higher branches for trimming purposes
• Provided support during emergency situations such as storm damage cleanup or fallen tree removal
• Performed routine maintenance on tools and equipment to ensure they are in good working condition
• Communicated effectively with team members regarding job assignments, safety procedures, and project progress
• Adhered to environmental regulations when handling hazardous materials such as pesticides or herbicides
• Assisted in pruning trees to improve their health, appearance, or growth patterns
• Worked closely with arborists to identify potential hazards posed by diseased or damaged trees
• Participated in training sessions on tree care techniques, safety procedures, and equipment operation
• Safely operated aerial lifts or bucket trucks when necessary for accessing tall trees
• Aided in the installation of cables or braces on weak limbs for added stability
• Maintained a high level of physical fitness to perform physically demanding tasks associated with tree trimming work
• Increased efficiency by implementing time-saving strategies such as prepping tools before starting each job
• Maintained a professional demeanor when interacting with clients, addressing any concerns or questions they may have had
• Assisted in the cleanup and disposal of fallen trees or branches after severe weather events
• Followed industry standards and best practices for tree care, including proper pruning techniques and equipment usage
• Assisted in the removal of hazardous trees that posed a risk to property or public safety
• Demonstrated attention to detail by ensuring proper pruning cuts to promote tree health and growth Driver Apprentice
Waste Management-Cumberland, MD
August 2021 to November 2023
Drive a daily route. Pickup all customer trash and service all customer dumpsters. General Foreman
DeAngelo Contracting Services, LLC-Hazleton, PA
February 2019 to October 2021
Spraying herbicides and clearing debris along with trimming trees and keeping the grass cut under and around cell towers.
Line Clearance Tree Trimmer
Wright Tree Service, Inc-Cumberland, MD
January 2017 to May 2020
I was working as a groundsman for Wright Tree Company. I was responsible for keeping the drop zones safe and helping with climber and keeping everything safe and secure. Cleaning saws and sharpening blades. Learning all Tree knots.
Carpenter Helper
Bob Lee Productions Ltd-Cumberland, MD
January 2015 to December 2017
• Repair roofs. hardwood flooring. remodeling bathrooms. and making kitchen cabinets.
• Installing drywall. ceilings, trim and fabricated replacement trim and moldings.
• Monitored tool and equipment condition and arranged for repairs when needed.
• Follow established job site safety regulations and maintained a safe and clean work area. Delivery Truck Driver
UPS-Cumberland, MD
September 2006 to November 2015
MD
• Maintained a daily. legible DOT log book and submitted corresponding documents.
• Inspected the truck for defects and safe operating condition before. during and after trips.
• Attended and participated in all driver safety meetings.
• Federal Motor Carrier Safety Administration (FMCSA) DOT Certification.
• Delivery Information Acquisition Device (DIAD) Recorded information about all shipments picked up and delivered each day.
Shipper/Loader
Staples - Distribution Center-Hagerstown, MD
January 2006 to September 2006
• Hagerstown. MD
• Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery
• Manually or mechanically loaded and unloaded materials from pallets
• skids. platforms. cars. lifting devices, or other transport vehicles
• Moved levers and controls that operate lifting devices. such as forklifts, lift beams, swivel-hooks, hoists and elevating platforms unload,transport, and stack material. Education
Diploma
Fort Hill High School - Cumberland, MD
1997 to 2001
Skills
• OSHA requirements knowledge
• Defensive driver training
• DOT regulations
• Delivery Information Acquisition
• HAZMAT training Device (DIAD)
• Familiar with WMS
• Pallet Jack, and Forklift Operators
• DOT (10+ years)
• FORKLIFT
• HAZMAT
• Tree Care
• Construction
• Fabrication
• Carpentry
• Handyman
• Tree Trimming
• Climbing
• Lawn Care
• Mowing (10+ years)
• Electrical Experience
• Landscape Maintenance
• Bucket Truck Experience
• Cold calling
• Customer service
• Customer service
• Cold calling
• Hand tools
• Sales
• Roofing
• Snow Plowing
• Load & Unload
• Leadership
• Computer skills
• English
• Logistics
• Commercial driving (10+ years)
• Mechanical Knowledge
• GIS (Less than 1 year)
• Low Voltage
• Facilities Maintenance
• Remodeling
• Climbing
• Construction
• Communication skills
• Mechanical knowledge
• Garbage truck
• Driving
• Rear loader truck
• Commercial driving
• Load & unload
• Manufacturing
• Order fulfillment
• Telecommunication
• Quality control
• Mechanical knowledge
• Assembly
• Lean manufacturing
Certifications and Licenses
Flagger Certification
Air Brake Endorsement
Driver's License
Non-CDL Class C
CPR Certification
November 2023 to Present
OSHA 10
Assessments
Work style: Conscientiousness — Proficient
May 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Basic maintenance and repair — Proficient
June 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Cleaner fit — Proficient
August 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Mechanical knowledge — Proficient
July 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Work motivation — Proficient
April 2022
Level of motivation and discipline applied toward work Full results: Proficient
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Workplace safety — Proficient
August 2021
Using safe practices at work
Full results: Proficient
Carpentry skills — Proficient
June 2024
Using methods and tools to build or repair structures using wood Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Conscientiousness — Proficient
January 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Analyzing data — Proficient
December 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Construction safety — Proficient
February 2024
Using safe practices while on a construction site
Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Manufacturing fit — Proficient
May 2023
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic maintenance and repair — Proficient
May 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Food safety — Proficient
April 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Delivery driver — Proficient
July 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Cleaning skills — Proficient
May 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
November 2021
Interpreting instructions or signs and solving problems Full results: Proficient
Delivery driver — Proficient
May 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Manufacturing skills — Proficient
April 2024
Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing setting
Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Mechanical knowledge — Proficient
April 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Warehouse safety — Proficient
August 2023
Using safe practices in a warehouse setting
Full results: Proficient
Construction safety — Proficient
May 2023
Using safe practices while on a construction site
Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Attention to detail — Proficient
July 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Outside sales — Completed
December 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Construction safety — Proficient
May 2022
Using safe practices while on a construction site
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
June 2023
Level of motivation and discipline applied toward work Full results: Proficient
Interstate truck driving — Proficient
July 2024
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
October 2021
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
January 2024
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic maintenance and repair — Proficient
June 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Social media — Proficient
January 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Mechanical knowledge — Proficient
August 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Automotive maintenance — Proficient
May 2024
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Workplace safety — Proficient
October 2020
Using safe practices at work
Full results: Proficient
Delivery driver — Proficient
May 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Adult First Aid/CPR AED
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