Customer Service Field Technician
Resume:
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Francisco Pena
OBJECTIVE: Certified Electrical Trainee with a strong foundation in
solar installation, troubleshooting, and electrical systems maintenance. Experienced in managing projects, leading installation teams, and providing excellent customer service. Eager to apply hands-on technical skills and leadership abilities to contribute effectively to a growing organization while continuing to expand my knowledge in the electrical field. WORK HISTORY
Senga Energy LLC, Eldorado Hills, CA June, 2023 to 08/2024 Field Technician
Providing high-quality customer service and support during on-site jobs
Managing scheduling and workflow
Diagnosing issues to determine the right course of action
Performing all forms of on-site service, including hardware installation, maintenance, repair, upgrading, and removal
Performing data-network integrity tests
Identifying and securing any required tools or equipment
Documenting issues and processes, and sharing documentation with other relevant teams
Repairing data wiring and connectors
Illum Solar, Natomas, Ca Feb, 2022 to June 2023
Lead Installer / field Technician
Managing installation: Overseeing the installation of equipment from start to finish
Training: Teaching customers how to use the equipment
Supervision: Managing a crew of up to 10 installers or subcontractors
Customer relations: Building and maintaining customer relationships
Safety: Ensuring the safety of themselves and others at all times
Documentation: Completing and submitting paperwork accurately and on time
Time management: Meeting job time estimates and alerting supervisors of delays
Freedom Forever, West Sacramento, CA Oct, 2021 to Oct 2022 Field Technician
Troubleshooting, testing, repairing and servicing technical equipment
Managing on-site installation, repair, maintenance and testing
Diagnosing errors or technical problems and determining proper solutions
Producing detailed service reports
Documenting processes
Operating vehicles and machinery in a safe manner
Following company procedures and protocols
Cooperating with technical teams and sharing information across the organization
Sun at Work, Rancho Cordova, CA Jan, 2020 to Nov, 2021 Electrical Assembler
Solar Panel installation
Panel upgrade
Pipe layouts
SKILLS
Upholding discipline rules
Diverse cooking skills
Federal guideline savvy
Cooking station setup
Commercial conduit bending
Electrical Theory
Electrical Trainee Card
OSHA 10 Certified
Bilingual in Spanish Native
Time Management
Attention to detail
Basic Electrical residential and
commercial wiring
Blueprint Reading
RELEVANT COURSE
Certification
National Career Education,
HVAC Prog Dec 2020
National Career Education;
Electrician Prog Dec 2019
OSHA 10
Electrical Certification
HVAC Certification
EDUCATION
High School Diploma
Contact
*************@*****.***
Sacramento, CA, 95842
Contact this candidate