Customer Service Front Desk
Resume:
Stephan Joseph
New York, NY *****
***************@*****.***
An ambitious and creative young professional with an education in communications studies and experience in Customer Service. Currently an Alumni of NPower which is a program that provides training for those who look to break into the tech industry through a 23-week course that preps young professionals for CompTia ITF+ and A+ certifications. I have done this while developing my skills within the spaces of Music & Film. I want to combine those worlds together to be able to support others whether it be through a corporate environment or within a creative space. Work Experience
Front Desk Associate
Goldman Sachs - New York, NY
December 2021 to December 2022
• Keeping a log of clients who pick up COVID testing kits via onsite database.
• Communicate with management of any inquiries from clients upon pick up request
• Update team on any current shortages of testing kits and/or special request from partnering staff. Tech Support (Contractor for DOE)
Agilant Solutions, Inc - New York, NY
October 2020 to February 2021
• Troubleshoot remote learning devices for connectivity issues / hardware issues.
• Communicate with end-users remotely to conduct a final review on hardware to ensure device functionality.
• Serve as a line of communication between multiple levels of support to ensure that tickets for support are completed and delivered promptly and efficiently. Education
Higher Level Professional Education in Information Technology Npower - New York, NY
January 2020 to June 2020
Associate's degree in Communications
CUNY Borough of Manhattan Community College - New York, NY September 2013 to January 2016
Certifications and Licenses
CompTIA ITF
CompTIA A+
Driver's License
May 2022 to June 2027
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