Customer Service Representative
Resume:
Bethany Coleman ll
Mobile, Alabama 36617
251-***-**** • ***********@*****.***
Professional ll Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Work Experience
Customer Service i i Representative i i
Continuum Global Solutions
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.• Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Provided primary customer support to internal and external customers.
Utilized customer service software to manage interactions and track customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Developed customer service policies and procedures to meet and exceed industry service standards.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Front Desk Receptionist i i i i
Holiday Inn
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Aug 2020 - Mar 2021
Aug 2018 - Dec 2021
Scheduled, coordinated and confirmed appointments and meetings.• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Collected room deposits, fees, and payments.•
Completed data entry and filing to keep records updated for easy retrieval.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Completed all tasks in compliance with company policies and procedures.
Entered and updated sensitive customer information during check-ins and room changes.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Maintained confidentiality of sensitive data to protect customer and business information.
Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Confirmed important personal and payment information for compliance with security and payment card industry standards. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Resolved customer problems and complaints.•
Confirmed appointments, communicated with clients, and updated client records.
Administrative i i i i i i Assistant i i
Boys and Girls Club of America
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Created and maintained databases to track and record customer data.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Assisted development and implementation of new administrative procedures.
Developed strategies to streamline and improve office procedures.• Processed customer orders accurately and within agreed timeframes to meet service standards.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Education
High i i School l l Diploma i i l l
John L Leflore
Graduated a semester early with 3.8 GPA
Jan 2023 - Dec 2024
Jan 2025 - Dec 2026
Associates ii Degree
Bishop State Community College
GPA 3.5
Bachelor’s l l ’ ’ Degree
Alabama State University
Skills ll
Clerical Support
Data Entry
Call management
Scheduling
Paperwork Processing
Appointment Scheduling
Complaint Resolution
Live Chat Support
Call Triaging
Service Upselling
Follow-Up Skills
Customer Service
Call Center Experience
Technical Support
Documentation
Call Center Operations
De-Escalation Techniques
Computer Proficiency
Multi-Line Phone Talent
Documentation and Reporting
Verbal and Written
Communication
Multi-Line Telephone Systems
Excellent Communication
Multitasking Abilities
Telephone Etiquette
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